Luxury Hotel Phone Concierge

Tanqeeb; Abu Dhabi; On-site; AED 45,000 - 78,000; Full time

Job summary

The Ritz-Carlton in Abu Dhabi is seeking a frontline guest services professional to answer calls, manage requests, and ensure a seamless stay for guests. You will operate the hotel’s switchboard, assist with wake-up calls, and help guests access internet services.

The role emphasizes meticulous service and adherence to The Ritz-Carlton Gold Standards. Applicants should have a High school diploma or GED, with no mandatory prior experience, and a professional demeanor aligned with luxury

Qualifications

• Education: High school diploma or GED.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Answer and process guest calls and requests.
• Operate telephone switchboard and transfer calls.
• Assist guests with wake-up calls and internet access.
• Maintain professional appearance and confidentiality.

Education

High school diploma or GED

Tools

POS systems

Job description

The Ritz-Carlton in Abu Dhabi is seeking a frontline guest services professional to answer calls, manage requests, and ensure a seamless stay for guests. You will operate the hotel’s switchboard, assist with wake-up calls, and help guests access internet services.

The role emphasizes meticulous service and adherence to The Ritz-Carlton Gold Standards. Applicants should have a High school diploma or GED, with no mandatory prior experience, and a professional demeanor aligned with luxury