Luxury Hotel Duty Manager – VIP Guest Experience

fivehotelsandresorts; Dubai; On-site; AED 45,000 - 54,000; Full time

Job summary

fivehotelsandresorts in Dubai seeks a role focused on delivering five-star guest experiences across the lobby and public areas. You will coordinate services, welcome VIP guests, and ensure every interaction reflects the FIVE brand, with a focus on safety and flawless service.

The position requires hands-on leadership, exceptional English communication, and a proactive can-do attitude to exceed guest expectations and uphold industry-leading standards.

Qualifications

• Experience in a similar role managing a diverse team in a Luxury Hotel environment in the UAE.
• Service experience is beneficial.
• Exceptional skills in Improving Customer Satisfaction and adherence to industry-leading standards.
• 'FIVE-Styled' vision with ownership for duties and tasks.

Responsibilities

• Own and deliver high-quality guest experiences with precision.
• Manage and resolve guest complaints promptly and professionally.
• Maintain lobby and public areas to deliver a FIVE-Star atmosphere.
• Coordinate services for long-stay guests and VIPs.
• Ensure health and safety regulations are followed.

Job description

fivehotelsandresorts in Dubai seeks a role focused on delivering five-star guest experiences across the lobby and public areas. You will coordinate services, welcome VIP guests, and ensure every interaction reflects the FIVE brand, with a focus on safety and flawless service.

The position requires hands-on leadership, exceptional English communication, and a proactive can-do attitude to exceed guest expectations and uphold industry-leading standards.