Lux Guest Services Agent: Craft Five-Star Moments

FIVE Hotels & Resorts; Dubai; On-site; AED 16,000 - 19,000; Full time

Job summary

FIVE Hotels & Resorts in Dubai is seeking a Guest Services Agent to welcome guests, manage inquiries, and coordinate with departments to ensure a seamless stay. You will handle calls, messages, and guest requests with a FIVE-star approach in a fast-paced luxury setting.

Ideal candidates boast 1–2 years in luxury hotel guest services, fluent English, and a proactive, team-oriented attitude. Flexibility for shifts including weekends is required.

Qualifications

• 1–2 years of luxury hotel guest services experience.
• Fluent English with strong verbal and written communication.
• Ability to multi-task in a fast-paced environment.

Responsibilities

• Greet Guests warmly and deliver FIVE-star service across interactions.
• Answer requests via phone, email, and in-person with accuracy.
• Operate the hotel telephone switchboard and log messages clearly.
• Record guest needs in the system and coordinate with departments for swift resolutions.
• Provide information about rooms, amenities, and local attractions to guests.

Skills

Communication

Leadership

Organisational skills

Proactive attitude

Teamwork

Tools

Opera PMS

MS Office

Job description

FIVE Hotels & Resorts in Dubai is seeking a Guest Services Agent to welcome guests, manage inquiries, and coordinate with departments to ensure a seamless stay. You will handle calls, messages, and guest requests with a FIVE-star approach in a fast-paced luxury setting.

Ideal candidates boast 1–2 years in luxury hotel guest services, fluent English, and a proactive, team-oriented attitude. Flexibility for shifts including weekends is required.