Luxury Hotel Butler — Guest Experience Leader (Dubai)

The Lana, Dubai - Dorchester Collection; Dubai; Sur place; AED 60 000 - 90 000; Plein temps

Résumé du poste

The Lana, Dubai - Dorchester Collection in Dubai is seeking a dedicated Butler to deliver pristine, personalized service for our guests. You will be the focal point for guest needs, ensuring seamless in-room experiences and proactive guest engagement throughout their stay.

As part of a luxury team, you will collaborate with Front Office and F&B to fulfill requests, manage in-room amenities, and uphold the property’s high standards of hospitality and discretion.

Responsabilités

• Provide professional and personalized service to ensure guests receive the best experience.
• Be knowledgeable about in-suite services, technology, amenities, hotel services and city activities.
• Ensure allocated guest rooms are ready on time and all special requests are prepared.
• Collaborate with front office and Food & Beverage to manage guest requests.
• Receive guests in a professional and friendly manner, exceeding expectations from arrival to departure.
• Pack, unpack, serve Food & Beverage in-room, and liaise with other departments for seamless access and service.

Description du poste

The Lana, Dubai - Dorchester Collection in Dubai is seeking a dedicated Butler to deliver pristine, personalized service for our guests. You will be the focal point for guest needs, ensuring seamless in-room experiences and proactive guest engagement throughout their stay.

As part of a luxury team, you will collaborate with Front Office and F&B to fulfill requests, manage in-room amenities, and uphold the property’s high standards of hospitality and discretion.