Luxury Butler — Guest Experience Maestro (Dubai)

Dorchester Collection; Dubai; On-site; AED 240,000 - 360,000; Full time

Benefits offered by this job

Competitive salary

Free stays with breakfast

Staff discount

Meals on duty

Medical insurance

Life insurance

Flight allowance

Accommodation provided

Transport to work

Uniform with laundry

Service charge

Job summary

Dolchester Collection Dubai is seeking a certified Butler for The Lana, to deliver exceptional, personalized service in a luxury 5-star hotel environment. You will manage guest expectations, know in-suite amenities, and coordinate with Front Office and F&B while maintaining the highest standards of professionalism.

You will be part of a renowned learning academy, offer seamless guest experiences from arrival to departure, and embody our We Care philosophy with passion, personality, respect, and

Qualifications

• Must be a certified butler professional.
• At least 1 year in a similar luxury 5-star role.
• Middle East experience would be advantageous.
• Knowledge of PMS, payroll and purchasing systems; computer literate.
• English is the primary language; Arabic preferred.

Responsibilities

• Provide professional and personalized service to ensure guests receive the best experience.
• Be knowledgeable about in-suite services, technology and amenities; hotel services and city activities.
• Ensure guest rooms are ready on time and handle special requests; coordinate with front office and F&B.
• Greet guests professionally, exceeding expectations from arrival to departure; be a point of contact during their stay.
• Handle packing/unpacking and in-room service for Food & Beverage needs; liaise with departments for seamless service.
• Address guest concerns professionally and achieve a positive outcome.
• Maintain cleanliness and proper handling of work areas, equipment, and materials.
• Apply Dorchester Collection values (Passion, Personality, Respect, Working Together, Creativity) daily.
• Demonstrate motivation and commitment to the role.

Skills

Guest service

Communication

Problem solving

Interpersonal skills

Teamwork

Attention to detail

Adaptability

Creativity

PMS familiarity

Education

Certified Butler

Tools

PMS

Payroll

Purchasing systems

Job description

Dolchester Collection Dubai is seeking a certified Butler for The Lana, to deliver exceptional, personalized service in a luxury 5-star hotel environment. You will manage guest expectations, know in-suite amenities, and coordinate with Front Office and F&B while maintaining the highest standards of professionalism.

You will be part of a renowned learning academy, offer seamless guest experiences from arrival to departure, and embody our We Care philosophy with passion, personality, respect, and