Dubai Luxury Concierge & Guest Experience Lead

The Lana, Dubai - Dorchester Collection; Dubai; On-site; AED 89,000 - 156,000; Full time

Job summary

The Lana, Dubai - Dorchester Collection is seeking a Concierge to support the Concierge Team in delivering exceptional guest experiences, improving service propositions, and ensuring smooth operations across channels. You will advise guests, coordinate experiences, and maintain strong local relationships to enhance stays in our Dubai property.

You will work under the Rooms/Concierge division, collaborating with the guest services team to anticipate needs, manage requests, and contribute to the

Responsibilities

• Assist Concierge team to enhance guest experience and hotel service efficiency.
• Coordinate dining reservations, events, and experiences for guests and local residents.
• Develop knowledge of local venues and partners to provide tailored recommendations.

Job description

The Lana, Dubai - Dorchester Collection is seeking a Concierge to support the Concierge Team in delivering exceptional guest experiences, improving service propositions, and ensuring smooth operations across channels. You will advise guests, coordinate experiences, and maintain strong local relationships to enhance stays in our Dubai property.

You will work under the Rooms/Concierge division, collaborating with the guest services team to anticipate needs, manage requests, and contribute to the