Luxury Host – Guest Relations & Reservations

WhiteCrow Research; Dubai; On-site; AED 47,000 - 76,000; Full time

Job summary

WhiteCrow assists a prominent UAE-based hospitality client in Dubai in finding a polished hostess for a luxury venue. You will greet guests warmly, seat them, present menus, and introduce servers to ensure smooth service.

The ideal candidate has 1–2 years of experience in high-end UAE hospitality, with a High School Diploma or equivalent; a hospitality degree is advantageous. Expect five-star grooming and proactive guest service, plus upselling and collaboration with the team.

Qualifications

• Minimum 1–2 years of hostess/guest relations experience in a 4- or 5-star hotel or high-end restaurant in the UAE.
• High School Diploma or equivalent; a degree/diploma in Hospitality or Tourism Management is highly advantageous.

Responsibilities

• Greet guests warmly and professionally, using the guest’s name when possible.
• Guide guests to tables, present menus, and introduce the dedicated server.
• Bidd farewell and actively gather feedback on the guest experience.
• Operate the restaurant’s reservation system (OpenTable, SevenRooms) and manage bookings.
• Answer calls, handle phone and online bookings, and manage the waitlist during peak hours.
• Coordinate with floor supervisors and servers to optimize seating capacity.
• Maintain knowledge of the menu, beverages, and daily or seasonal promotions.
• Adhere to five-star luxury grooming and presentation standards.

Skills

Customer service

Communication

Grooming

Education

High School Diploma or equivalent

Hospitality/Tourism management degree advantageous

Job description

WhiteCrow assists a prominent UAE-based hospitality client in Dubai in finding a polished hostess for a luxury venue. You will greet guests warmly, seat them, present menus, and introduce servers to ensure smooth service.

The ideal candidate has 1–2 years of experience in high-end UAE hospitality, with a High School Diploma or equivalent; a hospitality degree is advantageous. Expect five-star grooming and proactive guest service, plus upselling and collaboration with the team.