Guest Experience Host — Reservations & Seating

AccorHotel; Dubai; On-site; AED 60,000 - 100,000; Full time

Job summary

AccorHotel in Dubai is seeking a guest-focused host/hostess to manage reservations, greet guests, and seat them per floor plans. The role requires strong telephone etiquette and excellent customer service for a high-volume restaurant environment.

Ideal candidates have a hospitality or tourism diploma and at least 2 years of hotel operations experience, with good interpersonal communication and the ability to handle busy periods smoothly.

Qualifications

• Ideally with a relevant degree or diploma in Hospitality or Tourism management.
• Minimum 2 years of work experience in hotel operations.
• Good customer service communications and interpersonal skills are a must.

Responsibilities

• Answer telephone within 3 rings using correct salutations and etiquette.
• Take and confirm restaurant reservations / cancellations per standards.
• Communicate changes to management as they arise.
• Ensure hostess stand and menus are organized and clean.
• Review reservations and pre-assign tables and special requests.
• Greet guests at restaurant entrance and seat them per floor plan.
• Ensure guests are pleased with their table and service.
• Present open menus and ensure tables are set for best service.
• Anticipate busy times and manage waiting lines accordingly.

Skills

Telephone etiquette

Guest greeting

Reservation handling

Customer service

Floor plan familiarity

Education

Hospitality or Tourism diploma

Job description

AccorHotel in Dubai is seeking a guest-focused host/hostess to manage reservations, greet guests, and seat them per floor plans. The role requires strong telephone etiquette and excellent customer service for a high-volume restaurant environment.

Ideal candidates have a hospitality or tourism diploma and at least 2 years of hotel operations experience, with good interpersonal communication and the ability to handle busy periods smoothly.