Hotel Quality & Training Leader

The Luxury Collection; Dubai; On-site; AED 279,000 - 502,000; Full time

Job summary

The Luxury Collection Dubai is seeking a Quality Assurance Manager to lead hotel-wide QA programs and ensure training aligns with brand standards and strategic goals. You will monitor guest satisfaction, drive continuous improvement, and champion quality across operations.

Qualified candidates hold a 2-year or 4-year degree in business or hospitality, with several years of hotel operations or quality management experience, and strong data analysis and presentation skills.

Qualifications

• 2-year degree in Business Administration, Hotel & Restaurant Management, or related major; 4 years experience in guest services or management.
• 4-year bachelor's degree in Business Administration, Hotel & Restaurant Management, or related major; 2 years experience in related area.
• Experience and knowledge of hotel business.
• Ability to understand quality management practices and teach others.
• Ability to understand data collection methods.
• Knowledge of budget preparation and cost control.
• Working knowledge of statistical measurement tools.
• Effective presentation skills.
• Detail orientation and analytical mindset.

Responsibilities

• Attends daily executive committee meetings to give real time updates on hotel performance.
• Presents and shares weekly analysis on defect trends and guest feedback with recommendations.
• Coordinates weekly quality meetings focusing on guest feedback and audits.
• Records and communicates progress of quality activities to executives and managers.
• Facilitates problem solving and ensures use of quality tools for resolution.
• Drives process improvement teams and verifies measurable results.
• Immerses in operations to understand ground issues and defects.
• Drives audits and guestVoice initiatives to improve standards.
• Conducts monthly audits to verify compliance with brand standards.
• Makes decisions to move property toward goals and addresses critical customer needs.
• Completes other duties as requested by leadership.

Skills

Hotel knowledge

Data collection

Budgeting

Statistics

Presentation skills

Detail oriented

Education

2-year degree in Business Administration, Hotel & Restaurant Management, or related major

4-year bachelor's degree in Business Administration, Hotel & Restaurant Management, or related major

Job description

The Luxury Collection Dubai is seeking a Quality Assurance Manager to lead hotel-wide QA programs and ensure training aligns with brand standards and strategic goals. You will monitor guest satisfaction, drive continuous improvement, and champion quality across operations.

Qualified candidates hold a 2-year or 4-year degree in business or hospitality, with several years of hotel operations or quality management experience, and strong data analysis and presentation skills.