Luxury Hospitality Quality Leader

Hilton; Dubai; On-site; AED 150,000 - 210,000; Full time

Benefits offered by this job

Travel perks

Paid parental leave

Crisis support

Mental health resources

Job summary

Conrad Dubai, part of Hilton, seeks a Quality Manager to champion luxury service, translate guest feedback into improvements, and drive quality initiatives hotel-wide. You will lead audits, refine service standards, and partner with Learning & Development to elevate training and consistency across departments.

Prepare insightful dashboards for the General Manager and Executive Leadership Team, ensuring Forbes readiness and a culture of continuous improvement in a five-star environment.

Qualifications

• Experience leading hotel-wide quality initiatives.
• Ability to analyze guest feedback and implement improvements.
• Conduct quality audits and service observations.
• Prepare dashboards and reports for leadership.
• Partner with Learning & Development for training.

Responsibilities

• Lead quality initiatives across departments.
• Analyse guest feedback and identify trends.
• Conduct audits and close gaps.
• Refine guest journey and service standards.
• Prepare dashboards for GM and ELT.

Skills

Quality management

Leadership

Data analysis

Auditing

Dashboarding

Tools

ReviewPro

Stay Experience

Job description

Conrad Dubai, part of Hilton, seeks a Quality Manager to champion luxury service, translate guest feedback into improvements, and drive quality initiatives hotel-wide. You will lead audits, refine service standards, and partner with Learning & Development to elevate training and consistency across departments.

Prepare insightful dashboards for the General Manager and Executive Leadership Team, ensuring Forbes readiness and a culture of continuous improvement in a five-star environment.