Director, Luxury Guest Experience & Quality

Atlantis; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

Atlantis Resorts in Dubai, United Arab Emirates seeks a Director of Quality and Guest Experience to lead service excellence across the resort. The role shapes the quality agenda, guides executive stakeholders and drives improvements across the guest journey.

The ideal candidate brings 10+ years in luxury hospitality, strong leadership, and experience applying Forbes Travel Guide standards to elevate service levels and guest satisfaction.

Qualifications

• Bachelor's degree in Hospitality Management.
• Minimum 10 years of progressive leadership in luxury hospitality.
• Proven ability to influence senior leaders and drive service improvements.

Responsibilities

• Develop and implement a luxury quality and guest experience strategy across the resort.
• Uphold Forbes Travel Guide standards across all guest touchpoints.
• Partner with senior leaders to enhance service delivery and operational performance.
• Analyse guest feedback and satisfaction trends to identify improvement priorities.
• Lead quality assurance programs across rooms, dining, leisure and other departments.
• Provide executive reporting and dashboards on quality and guest experience.

Skills

Quality Assurance

Guest Experience Strategy

Luxury hospitality

Forbes Travel Guide standards

Executive leadership

Stakeholder management

Service excellence

Education

Bachelor's degree in Hospitality Management

Job description

Atlantis Resorts in Dubai, United Arab Emirates seeks a Director of Quality and Guest Experience to lead service excellence across the resort. The role shapes the quality agenda, guides executive stakeholders and drives improvements across the guest journey.

The ideal candidate brings 10+ years in luxury hospitality, strong leadership, and experience applying Forbes Travel Guide standards to elevate service levels and guest satisfaction.