Luxury Guest Services Concierge

Accor; Fujairah; On-site; AED 28,000 - 45,000; Full time

Job summary

Fairmont Fujairah Beach Resort is seeking a Telephone Operator to provide professional, friendly service and be a key liaison across departments. You will handle calls and emails, dispatch requests, and maintain PMS and communication systems to ensure guests receive timely assistance.

The role requires strong guest services skills, excellent verbal communication, and the ability to stay calm under pressure in a fast-paced luxury environment. Fluency in English is essential.

Qualifications

• Outstanding guest services skills and sophisticated verbal communication abilities.
• Computer literate in Microsoft Windows applications; Opera PMS knowledge an asset.
• Strong interpersonal and problem solving abilities.
• Highly organized, responsible & reliable.
• Ability to work well under pressure in a fast-paced environment.

Responsibilities

• Consistently offer professional, friendly and engaging service.
• Process all external and internal calls and emails, redirecting or assisting as needed.
• Promptly answer calls and emails in a clear, friendly tone.
• Take ownership of requests and ensure follow up per hotel standards.
• Know the departments well, especially Housekeeping, Front Office and Engineering.
• Act as dispatcher through Royal Service for security, guest services and operations.
• Update Service Requests and dispatch to the right department.
• Maintain and monitor the Royal Service software; ensure services are available and efficient.
• Use all systems including PMS, telephone system, Royal Service, fax, etc.
• Maintain switchboard equipment and information confidentiality.
• Record messages accurately and forward to guests.

Skills

Guest services

Verbal communication

Teamwork

Organization

English fluency

Tools

Opera PMS

Job description

Fairmont Fujairah Beach Resort is seeking a Telephone Operator to provide professional, friendly service and be a key liaison across departments. You will handle calls and emails, dispatch requests, and maintain PMS and communication systems to ensure guests receive timely assistance.

The role requires strong guest services skills, excellent verbal communication, and the ability to stay calm under pressure in a fast-paced luxury environment. Fluency in English is essential.