Guest Communications Specialist — Luxury Resort

Al Zorah Beach Resort; Ajman Emirate; On-site; AED 56,000 - 84,000; Full time

Job summary

Al Zorah Beach Resort in Ajman, United Arab Emirates, is seeking a Telephone Operator for a full-time role. You will be the voice of the resort, handling guest calls, messages, and digital communications with discretion and warmth to support a luxury service experience.

The role requires 1-2 years in a similar position, fluency in English, knowledge of Opera PMS, and a proactive, team-oriented approach to ensure accurate guest profiles and seamless inter-department coordination.

Qualifications

• Minimum 1-2 years of experience as a Telephone Operator or Core Agent in a 5-star luxury hotel or resort.
• Fluent in English; proficiency in Russian or Arabic is a strong advantage.
• Strong telephone etiquette and service-oriented communication skills.
• Familiarity with Opera PMS or similar hotel systems.

Responsibilities

• Answer and direct all internal and external calls with courtesy, efficiency, and poise.
• Manage guest messages and ensure accurate and timely delivery.
• Handle digital communication platforms, including WhatsApp and other messaging systems, with confidentiality and tact.
• Maintain and update guest profiles, preferences, and records in Opera PMS or relevant systems.
• Prepare and circulate daily communication reports and logs.
• Coordinate and follow up on guest requests through the hotel management system.
• Stay fully informed of resort services, promotions, and local events to provide knowledgeable assistance.
• Liaise effectively with the Front Office, Guest Relations, Concierge, and Bell teams to ensure seamless communication.
• Uphold all brand, LQA, and Forbes communication standards in every interaction.

Skills

Fluent English

Russian or Arabic (advantage)

Tools

Opera PMS

Job description

Al Zorah Beach Resort in Ajman, United Arab Emirates, is seeking a Telephone Operator for a full-time role. You will be the voice of the resort, handling guest calls, messages, and digital communications with discretion and warmth to support a luxury service experience.

The role requires 1-2 years in a similar position, fluency in English, knowledge of Opera PMS, and a proactive, team-oriented approach to ensure accurate guest profiles and seamless inter-department coordination.