Front Desk Agent

Fairmont Hotels & Resorts; Dibba Al Fujairah; On-site; AED 78,000 - 100,000; Full time

Job summary

Fairmont Fujairah Beach Resort is seeking a Front Desk Agent to warmly welcome guests and set the tone for an exceptional stay in Dibba, Fujairah. You will manage check-ins/outs, handle payments, and assist in guest services while upholding Fairmont standards of luxury and confidentiality.

As the first point of contact, you will direct guests, provide local recommendations, upsell services, and maintain a professional, courteous demeanor at all times in a 4-5 star setting.

Qualifications

• Fluency in English is required.
• Focus on guest needs with a courteous, professional demeanor.
• Proficiency with Opera PMS and front office software.

Responsibilities

• Check-in and check-out hotel guests and verify payments.
• Upsell rooms and promote hotel services and events.
• Complete daily guest reports and cash handling.
• Assist in guest problem resolution and maintain guest confidentiality.
• Provide directions and information about the property and local area.

Skills

English fluency

Guest service

Calm under pressure

Communication

Tools

Opera PMS

Front Office System

Job description

Company Description

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

About Fairmont Fujairah Beach Resort

Nestled among the hidden valleys of the majestic Al Hajar Mountains, our unique beach resort lies along the coast of Dibba, the second-largest town in the emirate of Fujairah offering guests the holiday of a lifetime.

About The Application Process

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

Job Description

Welcoming each new and returning guest with personalized and attentive care, you will set the tone for exceptional service. Here you can take your role beyond checking people in and out. Sharing your knowledge and love of our region, you will anticipate guests’ needs and offer recommendations that make their stays even more special.

As the first point of contact, the Front Desk Agents’ primary function is to connect with our hotel guests and create a unique Magnifique experience for their stay. The Front Desk Agent will perform all front desk duties, as well as assist in the Telephone Operator/Room Service Order taking capacity. The primary focus at all times in this position is the guest.

Primary Duties

• Check-in & Check-out hotel guests (verify credit card & identification, secure payment and obtain signed registration card)
• Maintain Guest confidentiality and security at all times
• Ensure guest methods of payment are in good standing at all times
• Engage guests in public area to direct and answer questions
• Orient guests in the hotel and help them to understand the property and amenities
• Recognize and highlight benefits for all VIP guests
• Upsell guests rooms and promote all hotel services and events.
• Complete daily reports to manage all guest credit card balances and billing
• Complete daily reports for guest requests and room preferences
• Assist in guest problem resolution
• Maintain a cash bank for guest transactions
• Correctly complete all end of day cashiering
• Engage in the implementation of all Fairmont Standards in the Front Office
• Exude a professional and luxury demeanor at all times

Qualifications

• Fluency in English language is a must
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Proficient in Opera PMS and Front Office System
• At least 1-2 year experience working as Receptionist in a 4-5 star hotel
• Commitment to maintaining confidentiality and adhering to ethical standards in financial practices
• Embrace the Fairmont brand promise and luxury in your role and in all your interactions Foster an inclusive environment where every individual feels valued and respected