Luxury Guest Reservations Agent

The Ritz-Carlton; Ras Al Khaimah; On-site; AED 52,000 - 82,000; Full time

Job summary

The Ritz-Carlton Ras Al Khaimah invites applications for a Reservation Agent to handle requests by phone, fax, or mail, verify availability, and explain policies. You will support guest needs, document special requests, and input data with accuracy.

Join a luxury hospitality team focused on exceptional service, professional communication, and contribute to revenue through correct rate coding and upselling opportunities.

Qualifications

• Education: High school diploma or GED.
• No related work experience required.
• No supervisory experience required.
• License or Certification: None.

Responsibilities

• Process reservation requests, changes, and cancellations via phone, fax, or mail.
• Identify guest needs and determine appropriate room type and rate.
• Explain guarantee, policies, and special rate options to callers.
• Input data into the reservation system with accuracy and reliability.

Education

High school diploma or GED equivalent

Job description

The Ritz-Carlton Ras Al Khaimah invites applications for a Reservation Agent to handle requests by phone, fax, or mail, verify availability, and explain policies. You will support guest needs, document special requests, and input data with accuracy.

Join a luxury hospitality team focused on exceptional service, professional communication, and contribute to revenue through correct rate coding and upselling opportunities.