Luxury Guest Relations Specialist (Front Office)

Andaz Dubai The Palm – Hyatt; Dubai Emirate; On-site; AED 167,000 - 234,000; Full time

Job summary

Andaz Dubai The Palm is seeking a Guest Relations GSO to join its Front Office team. The ideal candidate will be confident, energetic, and passionate about creating memorable guest experiences through personalized service in a luxury hospitality setting.

You will handle inquiries and concerns with professionalism, engage guests proactively, and support front desk operations while maintaining exceptional standards.

Qualifications

• Experience in luxury hotels or guest relations.
• Excellent communication and interpersonal skills.
• Additional language skills are a plus.

Responsibilities

• Provide personalized guest service and create memorable experiences for hotel guests.
• Assist guests with inquiries, requests, and concerns while maintaining a high level of professionalism.
• Handle guest feedback and complaints effectively to ensure guest satisfaction.
• Support Front Office operations in delivering exceptional hospitality standards.
• Build positive relationships with guests through proactive engagement.

Skills

Guest engagement

Front Office

Communication

Job description

Andaz Dubai The Palm is seeking a Guest Relations GSO to join its Front Office team. The ideal candidate will be confident, energetic, and passionate about creating memorable guest experiences through personalized service in a luxury hospitality setting.

You will handle inquiries and concerns with professionalism, engage guests proactively, and support front desk operations while maintaining exceptional standards.