Luxury Guest Relations Manager: VIP Experiences & Growth

TASHAS GROUP; Dubai; On-site; AED 267,840 - 401,760; Full time

Job summary

Flamingo Room by tashas in Dubai seeks a Guest Relations Manager to deliver warm, confident service, build lasting relationships with VIP guests and international visitors, and drive business through concierge partnerships and corporate networking.

You will be a visible presence on the dining floor, use SevenRooms CRM to tailor guest experiences, and work closely with Operations, Reservations and Marketing to elevate the guest journey and commercial performance for this iconic luxury destination.

Qualifications

• Experience in luxury hospitality or high-end dining required.
• Proven ability to build relationships with VIP guests and corporate clients.
• Strong communication and emotional intelligence to handle demanding guests.

Responsibilities

• Provide warm, confident, highly visible service during peak hours.
• Cultivate relationships with regular guests, VIPs, and international visitors.
• Drive new business through hotel concierge partnerships and corporate networking.
• Grow repeat visits, private dining inquiries, and group bookings.
• Manage guest feedback with empathy and professionalism, ensuring loyalty.
• Utilize SevenRooms CRM to build detailed guest profiles and tailor experiences.
• Collaborate with Operations, Reservations and Marketing to elevate guest journey and revenue.

Skills

Charismatic leadership

Guest relations

VIP services

Networking

Communication skills

Emotional intelligence

Attention to detail

Tools

SevenRooms CRM

Job description

Flamingo Room by tashas in Dubai seeks a Guest Relations Manager to deliver warm, confident service, build lasting relationships with VIP guests and international visitors, and drive business through concierge partnerships and corporate networking.

You will be a visible presence on the dining floor, use SevenRooms CRM to tailor guest experiences, and work closely with Operations, Reservations and Marketing to elevate the guest journey and commercial performance for this iconic luxury destination.