VIP Guest Relations Coordinator

Sunset Hospitality Group; Dubai; On-site; AED 167,000 - 279,000; Full time

Job summary

Sunset Hospitality Group is seeking an Assistant Guest Relations Manager for Tapasake in Dubai. You will support guest experiences across restaurant, pool, and Sky Lounge, from reservations through to departure, hosting VIPs and managing guest flow with discretion.

The role requires 2–3 years in luxury hospitality guest relations, a strong Dubai network, and fluency in English; Arabic/French/Russian/Japanese are advantageous. Evening/weekend availability is expected in a fast-paced setting.

Qualifications

• Minimum 2–3 years' experience in a Guest Relations, VIP Host, or similar guest-facing role within luxury hospitality — new-opening experience is a plus.
• Strong network within Dubai's hospitality/nightlife scene is preferred.
• Excellent interpersonal and relationship-building skills with a discreet, polished manner.
• Proficient with reservation/CRM systems; fluency in English is essential; additional languages are advantageous.

Responsibilities

• Support the Guest Relations Manager in managing reservations and table/cabana allocation across Tapasake's venues.
• Build and maintain relationships with VIP guests, regulars, and key contacts to drive repeat visits.
• Greet and personally host VIP arrivals, ensuring a seamless welcome and handover to service teams.
• Maintain and grow guest database/CRM, tracking preferences, spend history, and special occasions.
• Coordinate with promoters, hosts, and marketing on guest list management for key nights and events.
• Handle guest feedback and resolve service issues promptly and diplomatically.
• Collaborate with floor, bar, and kitchen management to align VIP guest flow with capacity, and assist recruitment/training of the Guest Relations team.

Skills

Guest relations

VIP host

Interpersonal skills

English fluency

Tools

CRM systems

Job description

Sunset Hospitality Group is seeking an Assistant Guest Relations Manager for Tapasake in Dubai. You will support guest experiences across restaurant, pool, and Sky Lounge, from reservations through to departure, hosting VIPs and managing guest flow with discretion.

The role requires 2–3 years in luxury hospitality guest relations, a strong Dubai network, and fluency in English; Arabic/French/Russian/Japanese are advantageous. Evening/weekend availability is expected in a fast-paced setting.