Guest Relations Manager

TASHAS GROUP; Dubai; On-site; AED 267,840 - 401,760; Full time

Job summary

Flamingo Room by tashas in Dubai seeks a Guest Relations Manager to deliver warm, confident service, build lasting relationships with VIP guests and international visitors, and drive business through concierge partnerships and corporate networking.

You will be a visible presence on the dining floor, use SevenRooms CRM to tailor guest experiences, and work closely with Operations, Reservations and Marketing to elevate the guest journey and commercial performance for this iconic luxury destination.

Qualifications

• Experience in luxury hospitality or high-end dining required.
• Proven ability to build relationships with VIP guests and corporate clients.
• Strong communication and emotional intelligence to handle demanding guests.

Responsibilities

• Provide warm, confident, highly visible service during peak hours.
• Cultivate relationships with regular guests, VIPs, and international visitors.
• Drive new business through hotel concierge partnerships and corporate networking.
• Grow repeat visits, private dining inquiries, and group bookings.
• Manage guest feedback with empathy and professionalism, ensuring loyalty.
• Utilize SevenRooms CRM to build detailed guest profiles and tailor experiences.
• Collaborate with Operations, Reservations and Marketing to elevate guest journey and revenue.

Skills

Charismatic leadership

Guest relations

VIP services

Networking

Communication skills

Emotional intelligence

Attention to detail

Tools

SevenRooms CRM

Job description

Overview

At Flamingo Room by tashas, every guest should feel like the most important person in the room. Known for its glamorous interiors, refined dining and exceptional service, Flamingo Room is one of Dubai's most iconic hospitality destinations. We are looking for a Guest Relations Manager who embodies confidence, warmth and effortless sophistication, while playing a key role in growing our loyal guest community and commercial success. This is much more than a guest relations position. We're looking for someone who is passionate about people, naturally connected within Dubai's luxury hospitality scene, and understands how memorable experiences translate into lasting relationships and business growth. You'll be a visible presence on the restaurant floor, welcoming guests, anticipating their needs, building meaningful connections and ensuring every visit feels personal and unforgettable. Beyond delivering exceptional hospitality, you'll actively drive new business through networking, concierge partnerships, corporate relationships and guest engagement, helping to grow revenue while strengthening Flamingo Room's reputation as one of the city's most sought-after dining destinations.

Responsibilities

• Creating memorable guest experiences through a warm, confident and highly visible presence during service.
• Building genuine relationships with our regular guests, VIP clientele and international visitors.
• Driving new business through hotel concierge partnerships, private concierge relationships, corporate networking and personal connections.
• Growing repeat visits, private dining enquiries and group bookings.
• Managing guest feedback with empathy, professionalism and attention to detail, ensuring every recovery strengthens guest loyalty.
• Using SevenRooms CRM to build detailed guest profiles and deliver thoughtful, personalised experiences.
• Working closely with Operations, Reservations and Marketing to continuously elevate the guest journey and commercial performance.

Qualifications

• Has 3–5 years' experience in luxury hospitality, guest relations, VIP services, reservations or restaurant management.
• Is naturally charismatic, polished and passionate about delivering world-class hospitality.
• Has strong commercial awareness and enjoys building relationships that generate business.
• Is confident engaging with high-profile guests, hotel concierges, corporate clients and luxury lifestyle partners.
• Has exceptional communication skills, emotional intelligence and impeccable attention to detail.
• Thrives in a fast-paced, high-end hospitality environment.
• Has experience using SevenRooms or a similar CRM platform (advantageous).

Why Flamingo Room by tashas

At Tashas Group, we believe true luxury is found in thoughtful details, genuine connections and making every guest feel extraordinary. At Flamingo Room, you'll be part of a team that delivers inspired hospitality through beautiful food, elegant surroundings and engaging service—creating moments that guests remember long after they leave. If you're passionate about luxury hospitality, love connecting with people and are excited by the opportunity to help grow one of Dubai's most celebrated restaurants, we'd love to hear from you.