Luxury Guest Relations Agent – Residential Concierge

SO/ Uptown Dubai; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

SO/ Uptown Dubai is seeking a Guest Relations Agent to join its luxury residential team. You will deliver personalized service to residents, homeowners, and their guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism.

Key responsibilities include warmly welcoming guests, building relationships, maintaining a pristine lobby ambiance, handling inquiries, and coordinating with Concierge, Housekeeping,

Qualifications

• Experience in guest relations, concierge, or luxury hospitality preferred.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong attention to detail and a passion for personalized service.
• Professional appearance, positive attitude, and flexibility to work shifts.
• Fluency in English; additional languages are an advantage.

Responsibilities

• Warmly welcome residents, homeowners, and visitors, providing personalized assistance and exceptional service.
• Build strong relationships with residents, anticipating their needs and preferences.
• Maintain the luxury ambiance of the residential lobby and common areas.
• Handle resident inquiries, requests, and complaints professionally, ensuring prompt resolution.
• Coordinate with Concierge, Housekeeping, Engineering, and Security to ensure seamless service delivery.
• Assist with resident move-ins, move-outs, transportation, and lifestyle arrangements.
• Conduct courtesy calls, collect resident feedback, and support resident engagement activities.
• Maintain accurate records of resident preferences, requests, and follow-ups.
• Uphold SO/ brand standards, professional grooming, confidentiality, and service excellence.

Skills

Guest relations

Communication

Interpersonal skills

Problem solving

Job description

SO/ Uptown Dubai is seeking a Guest Relations Agent to join its luxury residential team. You will deliver personalized service to residents, homeowners, and their guests, ensuring a seamless and memorable luxury living experience while maintaining the highest standards of hospitality and professionalism.

Key responsibilities include warmly welcoming guests, building relationships, maintaining a pristine lobby ambiance, handling inquiries, and coordinating with Concierge, Housekeeping,