Luxury Guest Experience Specialist

Minor Hotels; Ras Al Khaimah; On-site; AED 60,000 - 100,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a warm and professional Front Office/Guest Relations associate. You will anticipate guest needs, handle inquiries, and deliver the Minor Hotels standard of hospitality.

Knowledge of check-in/out, room reservations, and Opera PMS is beneficial; fluency in English is essential, with Arabic or other languages as an advantage. Join a luxury team in Ras Al Khaimah offering growth opportunities and a vibrant guest experience in a resort setting.

Qualifications

• Previous experience in a hotel front office, guest relations, reception, or customer service is preferred.
• Experience in a five-star or luxury hotel is an advantage.
• Knowledge of check-in and check-out procedures, room reservations, billing, and guest inquiries.

Responsibilities

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Minor Hotels.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Skills

English fluency

Verbal communication

Written communication

Guest service mindset

Job description

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a warm and professional Front Office/Guest Relations associate. You will anticipate guest needs, handle inquiries, and deliver the Minor Hotels standard of hospitality.

Knowledge of check-in/out, room reservations, and Opera PMS is beneficial; fluency in English is essential, with Arabic or other languages as an advantage. Join a luxury team in Ras Al Khaimah offering growth opportunities and a vibrant guest experience in a resort setting.