Guest Experience Specialist - Luxury Resort Dining

Rak Properties PJSC; Ras Al Khaimah; On-site; AED 33,000 - 50,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is hiring a guest services assistant to join our restaurant and bar team. You will help provide warm, attentive service to guests at every step, from greeting to order taking and plating, while upholding brand standards.

You will take accurate food and beverage orders, handle payments with a POS system, and work closely with colleagues to ensure smooth, hygienic service during busy periods.

Qualifications

• Excellent customer service and communication skills.
• Ability to take accurate food and beverage orders.
• Knowledge of food, beverages, and menu items.
• Basic understanding of food safety and hygiene practices.
• Ability to handle cash and operate a POS (Point of Sale) system.
• Strong teamwork and interpersonal skills.
• Good time management and multitasking abilities.
• Ability to remain calm and professional during busy periods.

Responsibilities

• To work as a team with colleagues in all departments, to ensure timely service and a smooth running operation.
• To understand and adhere to all hotel policies and SOPs with regard to guest service, how to run the operation, and personal discipline and grooming.
• Check out with your Supervisor before leaving your station or the floor for any reason.
• To have a full knowledge of the services and facilities provided by the hotel in order to answer any questions.
• Follow all safety policies to ensure a safe work area.
• Follow all reasonable work-related requests to achieve guest satisfaction and service.
• Maintain your station in accordance with standards at all times.
• Develop a complete knowledge of menus.
• Learn and correctly use the POS equipment and follow procedures.
• To maintain strict security measures when entering guest rooms and protect guest privacy.
• Participate in training meetings to continually develop professional skills and increase guest satisfaction.

Skills

Customer service

Communication skills

POS knowledge

Cash handling

Teamwork

Time management

Multitasking

Professionalism

Job description

Anantara Mina Al Arab Ras Al Khaimah Resort is hiring a guest services assistant to join our restaurant and bar team. You will help provide warm, attentive service to guests at every step, from greeting to order taking and plating, while upholding brand standards.

You will take accurate food and beverage orders, handle payments with a POS system, and work closely with colleagues to ensure smooth, hygienic service during busy periods.