Guest Service Agent

Rak Properties PJSC; Ras Al Khaimah; On-site; AED 90,000 - 150,000; Full time

Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking an enthusiastic guest relations professional to join its front desk operations. The role focuses on anticipating guest needs, delivering personalized service, and ensuring a seamless check-in experience for a luxury audience.

You will maintain knowledge of room types, rates, outlets, promotions, and facilities, and collaborate with other departments to uphold Minor Hotels' high standards and hospitality excellence.

Qualifications

• Experience in hotel front office, guest relations or reception
• Knowledge of check-in/check-out processes and guest inquiries
• Excellent verbal and written communication
• Fluent English; additional languages are a plus

Responsibilities

• Anticipate guest needs and handle inquiries in a helpful Minor Hotels manner.
• Maintain complete knowledge of hotel products: rooms, rates, facilities, F&B outlets, spa and health club, and other Minor Hotels properties.
• Ensure service delivery meets the highest standards of Minor Hotels.
• Follow up to guarantee guest satisfaction and timely resolution of issues.
• Be proactive and innovative, suggesting alternatives to enhance the Minor Hotels experience.
• Develop close, harmonious relationships with all hotel departments.
• Attend hotel events, daily shift briefings and training to improve professional skills.

Skills

Front office

Guest relations

Customer service

Professional appearance

Tools

Opera PMS

Job description

Job Location: Anantara Mina Al Arab Ras Al Khaimah Resort Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people. Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits. Escape to Ras Al Khaimah for beach, desert, and mountain adventures. The northernmost emirate of the UAE, Ras Al Khaimah enjoys a more tranquil rhythm, yet is only 45 minutes from Dubai. Anantara Mina Ras Al Khaimah Resort offers overwater luxury on the Arabian Gulf in a pristine eco-sanctuary. Nature lovers will relish the open terrain of Ras Al Khaimah. From balmy waters to golden shorelines to rugged desert, adventure abounds. Charter a yacht and sail off into the sunset. Ride across rolling dunes and conquer the mountain peak of Jebel Jais.

• To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Minor Hotels.
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
• To develop a close and harmonious working relationship with all hotel departments,
• To attend hotel events, daily shift briefings and training to improve professional skills.

Qualifications:

• Previous experience in a hotel front office, guest relations, reception, or customer service is preferred.
• Experience in a five-star or luxury hotel is an advantage.
• Knowledge of check-in and check-out procedures, room reservations, billing, and guest inquiries.
• Familiarity with hotel management systems such as Opera PMS is beneficial.
• Excellent verbal and written communication.
• Ability to anticipate guest needs and exceed expectations.
• Well-groomed and professional appearance.
• Warm, friendly, and confident personality.
• Positive attitude and genuine willingness to assist guests.
• Discretion and respect for guest privacy and confidentiality.
• Patience, empathy, and emotional intelligence.
• Ability to provide personalized service and maintain a high level of professionalism.
• Knowledge of luxury hospitality etiquette and service excellence.
• Fluency in English is generally essential.
• Additional languages, such as Arabic, French, Russian, Mandarin, or German, are an advantage.

Minor International is one of the largest hospitality and leisure companies in the Asia Pacific region. Today Minor International has a global presence with hotels and resorts, restaurants and retail shops across Asia, the Middle East, Africa, Europe, the Americas and Australasia. When Passion Meets Growth, Opportunity Sparks. At some point, we all hit a ceiling, and few have the passion or opportunity to break through. At Minor, we’ve made it our mission to encourage our people to push boundaries in search of opportunity and achieve their fullest potential. When the business grows, so do our people.