Luxury Front Desk Concierge

Anantara Mina Al Arab Ras Al Khaimah Resort

Ras Al Khaimah

On-site

AED 67,000 - 134,000

Full time

3 days ago

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Job summary

Anantara Mina Al Arab Ras Al Khaimah Resort is seeking a proactive guest relations specialist for our front desk. You will anticipate guest needs, handle inquiries, and deliver five-star service in a luxury setting along the Arabian Gulf.

Knowledge of Opera PMS, strong English, and a polished appearance are essential to uphold Minor Hotels standards and create memorable stays. Experience in luxury hotels and a collaborative spirit will help you thrive in our dynamic team, with opportunities to

Qualifications

Previous experience in a hotel front office, guest relations, reception, or customer service is preferred.
Experience in a five-star or luxury hotel is an advantage.
Knowledge of check-in and check-out procedures, room reservations, billing, and guest inquiries.
Familiarity with Opera PMS is beneficial.
Excellent verbal and written communication.
Ability to anticipate guest needs and exceed expectations.
Well-groomed and professional appearance.
Warm, friendly, and confident personality.
Positive attitude and genuine willingness to assist guests.
Discretion and respect for guest privacy and confidentiality.
Patience, empathy, and emotional intelligence.
Ability to provide personalized service and maintain a high level of professionalism.
Knowledge of luxury hospitality etiquette and service excellence.
Fluency in English is generally essential.
Additional languages, such as Arabic, French, Russian, Mandarin, or German, are an advantage.

Responsibilities

To anticipate guest needs, and handle guest inquiries in a helpful and attentive Minor Hotels manner.
To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other Minor Hotels properties.
To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it always meets the highest standard of Minor Hotels.
Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their Minor Hotels experience.
To develop a close and harmonious working relationship with all hotel departments,
To attend hotel events, daily shift briefings and training to improve professional skills.