Luxury Hotel Host: Front-of-House & Guest Experience

Minor Food Holding Co., Ltd.

Ras Al Khaimah

Vor Ort

AED 45.000 - 78.000

Vollzeit

Vor 2 Tagen

Sei unter den ersten Bewerbenden

Eine vollständige Bewerbung in einer Minute

Maßgeschneiderter Lebenslauf und Anschreiben – versandbereit.

Schaffe es an den ATS-Filtern vorbei

Zusammenfassung

Anantara Mina Al Arab Ras Al Khaimah Resort invites qualified guest service professionals to join its luxury hospitality team. You will greet guests, manage seating and reservations, and ensure a warm, welcoming atmosphere across restaurant and hotel services.

The role emphasizes impeccable communication, professional appearance, and the ability to handle busy service periods with composure. Training and growth opportunities align with Anantara's commitment to authentic hospitality in Ras Al

Qualifikationen

Excellent customer service and interpersonal skills.
Strong verbal communication skills.
Friendly, welcoming, and professional demeanour.
Positive attitude and professional appearance.
Excellent grooming and presentation.
Ability to manage reservations and seating arrangements.
Familiarity with reservation systems and POS software.
Strong organizational and multitasking abilities.
Ability to handle guest inquiries and resolve minor complaints.
Basic telephone etiquette and administrative skills.
Ability to remain calm under pressure during busy service periods.
Strong attention to detail.

Aufgaben

To understand and adhere to all hotel policies and Standard Operating Procedures with regard to guest service, how to run the operation, and personal discipline and grooming.
To perform every guest interaction in a friendly and welcoming manner
To maintain professional telephone etiquette and a perfect understanding of reservation's policies and procedures.
To be completely familiar with the services offered in the restaurant and throughout the hotel.
To greet and seat guests in the restaurant in a warm and friendly manner, and set the tone of welcoming hospitality that will continue during the entire guest experience.
To ensure that the front or the restaurant is always covered, and that the entrance to the restaurant is as welcoming and attractive as possible.
To check each table to ensure that it is clean, and fully set up before any guests are seated at the table.
To check with guests to get feedback on the quality of their experience. Share any problems that arise with outlet managers, but try to take care of the problem at once.
Pitch in and help in service whenever the need arises
Work with the Cashier and relieve Cashiers on break
Performing related duties and special projects as assigned.

Kenntnisse

Customer service

Interpersonal skills

Verbal communication

Grooming

Reservations management

POS software

Teamwork

Tools

Reservation systems