Luxury Guest Experience Supervisor - Dubai

Accor Group; Dubai; On-site; AED 240,000 - 400,000; Full time

Job summary

Sofitel Dubai Jumeirah Beach is seeking an experienced Assistant Guest Experience Manager to lead personalized guest service and oversee Guest Relations, lobby operations and VIP lounges. Located in Jumeirah Beach Residence, the hotel offers 444 rooms and suites overlooking the Arabian Gulf.

You will coordinate VIP arrangements, manage guest feedback and guide colleagues in delivering Sofitel’s distinctive hospitality.

Qualifications

• Minimum 2 years in a supervisory or assistant management role within Guest Relations, Front Office or Guest Experience.
• Experience in a five-star luxury hotel environment.
• Previous Dubai or GCC experience preferred.

Responsibilities

• Oversee Guest Relations, lobby services and VIP lounge delivery.
• Coordinate VIP arrivals, room inspections and personalized guest amenities.
• Lead Guest Experience teams to ensure Sofitel luxury standards.
• Address guest concerns promptly and drive service recovery.

Skills

Guest Relations

Front Office

Leadership

Customer Service

Tools

Opera PMS

Hotel Management Systems

Job description

Sofitel Dubai Jumeirah Beach is seeking an experienced Assistant Guest Experience Manager to lead personalized guest service and oversee Guest Relations, lobby operations and VIP lounges. Located in Jumeirah Beach Residence, the hotel offers 444 rooms and suites overlooking the Arabian Gulf.

You will coordinate VIP arrangements, manage guest feedback and guide colleagues in delivering Sofitel’s distinctive hospitality.