Guest Experience Concierge

The Ritz-Carlton Hotel Company, L.L.C.; Abu Dhabi; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi, United Arab Emirates, is seeking a Guest Relations Agent to provide attentive guest assistance and accurate information about hotel amenities and local activities.

The role coordinates with Front Desk, Bell, Housekeeping, Engineering, Security, and Loss Prevention to ensure a smooth, personalized guest experience from request to completion. This on-site, full-time position emphasizes professional communication, timely follow-ups, and

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.

Responsibilities

• Provide guests with directions and accurate information about property amenities, services, and operating hours.
• Share information about local areas of interest and activities.
• Welcome and acknowledge guests according to service standards.
• Anticipate and respond to guest service needs with professional assistance.
• Receive, record, and relay messages clearly.
• Respond to special requests from guests with unique needs.
• Communicate VIP arrivals to designated colleagues for escort and delivery of amenities.
• Follow up with guests to ensure requests or problems are resolved to their satisfaction.
• Thank guests with appreciation and maintain professional communication.

Education

High school diploma or G.E.D. equivalent

Job description

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi, United Arab Emirates, is seeking a Guest Relations Agent to provide attentive guest assistance and accurate information about hotel amenities and local activities.

The role coordinates with Front Desk, Bell, Housekeeping, Engineering, Security, and Loss Prevention to ensure a smooth, personalized guest experience from request to completion. This on-site, full-time position emphasizes professional communication, timely follow-ups, and