Luxury Guest Relations Lead for VIP & Events

Rixos Hotels Gulf; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

Rixos Hotels Gulf in Abu Dhabi is seeking an experienced Guest Relations professional to oversee VIP guest experiences and ensure seamless service across departments. You will coach a team, manage guest records, and coordinate with Front Office, Concierge, and Housekeeping to deliver personalized, luxurious experiences.

Ideal candidates will have 3+ years in guest relations or front office within a 5-star or luxury resort, with strong CRM usage and fluency in English and Russian.

Qualifications

• Diploma or Bachelor's Degree in Hotel Management, Hospitality Management, Tourism or a related discipline is preferred.
• Additional qualifications in Guest Experience, Customer Service or Luxury Hospitality would be an advantage.

Responsibilities

• Assist in welcoming and ensuring smooth check-in/check-out experiences for all guests.
• Handle guest inquiries, requests, and complaints professionally, ensuring timely resolution.
• Proactively engage with VIPs, regular guests, and special groups to enhance satisfaction and loyalty.
• Monitor guest satisfaction and provide feedback to management for service improvements.
• Supervise and support the Guest Relations team in daily operations.
• Provide coaching and guidance to team members to maintain service standards.
• Coordinate with Front Office, Concierge, Housekeeping, and other departments to ensure seamless guest experiences.
• Maintain guest records, preferences, and special requests in the hotel system.
• Assist in preparing daily reports, VIP arrival plans, and guest recognition programs.
• Support the Guest Relations Manager in audits, inspections, and quality control initiatives.
• Assist in planning and executing special events, VIP services, and guest recognition programs.

Skills

VIP guest management

PMS/CRM systems

Front Office experience

Team leadership

Fluent English

Russian language

Education

Diploma or Bachelor's Degree in Hotel Management

Hospitality/Guest Experience qualifications advantageous

Tools

PMS/CRM

Job description

Rixos Hotels Gulf in Abu Dhabi is seeking an experienced Guest Relations professional to oversee VIP guest experiences and ensure seamless service across departments. You will coach a team, manage guest records, and coordinate with Front Office, Concierge, and Housekeeping to deliver personalized, luxurious experiences.

Ideal candidates will have 3+ years in guest relations or front office within a 5-star or luxury resort, with strong CRM usage and fluency in English and Russian.