Luxury Guest Experience Ambassador

Aldar Academies; Abu Dhabi; On-site; AED 80,000 - 110,000; Full time

Job summary

Aldar Academies is seeking Ambassadors for Aldar Retail Management in Abu Dhabi to elevate the guest experience in a luxury setting, rotating across three roles—Signature Moments Officer, Cultural Mediator and Concierge—to build a broad hospitality skill set.

You will welcome guests at arrival, design personalised itineraries, lead tours of art and architecture, manage bookings and deliveries, and respond to special requests with discretion, always upholding elegance and Emirati hospitality.

Qualifications

• 5–8 years of progressive experience in guest service.
• Background in aviation, 5-star hotels and resorts, luxury retail, fashion houses, fine dining, museums or luxury shopping malls.
• Bachelor's degree or diploma in Business, Hospitality, Marketing or a related field.

Skills

Guest focus

Communication and influence

Operational excellence

Adaptability and resilience

Education

Bachelor's degree or diploma in Business, Hospitality, Marketing or related field

Job description

Aldar Academies is seeking Ambassadors for Aldar Retail Management in Abu Dhabi to elevate the guest experience in a luxury setting, rotating across three roles—Signature Moments Officer, Cultural Mediator and Concierge—to build a broad hospitality skill set.

You will welcome guests at arrival, design personalised itineraries, lead tours of art and architecture, manage bookings and deliveries, and respond to special requests with discretion, always upholding elegance and Emirati hospitality.