Customer Service Representative - Aldar Retail Management

Aldar Academies; Abu Dhabi; On-site; AED 90,000 - 140,000; Full time

Job summary

Aldar Retail Management is seeking a Guest Ambassador to deliver personalized luxury experiences across our mall, welcoming, guiding, and supporting guests with poise, cultural awareness, and high standards.

You will rotate across functions, engaging VIPs, arranging curated itineraries, tours, and storytelling about art, design, brands, and programming, backed by 3–5 years in hospitality and a relevant degree.

Qualifications

• 3–5 years of progressive experience in guest service, hospitality, luxury retail, aviation, or fine dining.
• Experience in luxury, high-profile, or culturally rich environments preferred.
• Bachelor's degree or Diploma in Business, Hospitality, Marketing, or related fields.
• Flexibility to work rotating shifts, weekends, holidays, and peak periods.

Responsibilities

• Welcome guests warmly and professionally, coordinating arrivals, valet, and VIP interactions with poise and cultural awareness.
• Create personalized guest experiences through curated itineraries, tours, and storytelling about art, design, brands, and cultural programming.
• Manage guest requests, bookings, and concierge services, anticipating needs with empathy and attention to detail.
• Ensure mall safety, cleanliness, and operational readiness; monitor lost & found items, cash handling, and special needs support.
• Act as a liaison between tenants and mall management, collecting feedback and resolving service issues promptly.
• Deliver high-quality service in a fast-paced, shift-based environment, including weekends, holidays, and seasonal peaks.

Skills

Guest service

Hospitality

Communication

Education

Bachelor's / Diploma in Business, Hospitality, Marketing or related

Job description

At Aldar Retail Management, we create experiences that inspire and delight every guest. We are looking for warm, service-driven, and proactive individuals to join our Customer Service team, delivering exceptional service across our luxury cultural destination.

As a Guest Ambassador, you will deliver exceptional, personalized experiences to every guest, combining hospitality with luxury service standards. This high-touch, dynamic role rotates across multiple functions—welcoming, guiding, and supporting guests—while contributing to operational excellence and a memorable experience.

Key Responsibilities

• Welcome guests warmly and professionally, coordinating arrivals, valet, and VIP interactions with poise and cultural awareness.
• Create personalized guest experiences through curated itineraries, tours, and storytelling about art, design, brands, and cultural programming.
• Manage guest requests, bookings, and concierge services, anticipating needs with empathy and attention to detail.
• Ensure mall safety, cleanliness, and operational readiness; monitor lost & found items, cash handling, and special needs support.
• Act as a liaison between tenants and mall management, collecting feedback and resolving service issues promptly.
• Deliver high-quality service in a fast-paced, shift-based environment, including weekends, holidays, and seasonal peaks.

Key Competencies

• Guest Focus: Anticipate and exceed guest expectations with warmth and professionalism.
• Communication & Influence: Engage with guests, VIPs, and internal stakeholders effectively.
• Operational Excellence: Maintain service standards, safety, and compliance across multiple functions.
• Adaptability & Resilience: Thrive in a dynamic environment, rotating across roles as required.

Experience & Qualifications

• 3–5 years of progressive experience in guest service, hospitality, luxury retail, aviation, or fine dining.
• Experience in luxury, high-profile, or culturally rich environments preferred.
• Bachelor's degree or Diploma inBusiness, Hospitality, Marketing, or related fields.
• Flexibility to work rotating shifts, weekends, holidays, and peak periods.

Why Join Us

• Work in a prestigious, culturally significant, and dynamic environment.
• Gain exposure to luxury service standards and VIP guest interactions.
• Rotate across multiple functions to develop a broad skill set in guest service and operations.