Luxury Guest Communications Specialist

One&Only Global

Dubai

Presencial

AED 60.000 - 90.000

Jornada completa

Hace 2 días

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Descripción de la vacante

One&Only The Palm is seeking a Connectivity Centre Agent to manage guest communications, calls, and request coordination in Dubai. The role emphasizes personalized service, accuracy, and cross-department collaboration, reporting to the Guest Experience Manager.

A background in reservations and guest services within luxury hospitality is preferred. The Connectivity Centre acts as the central hub for guest interactions, including pre-arrival support and seamless in-resort communication, with

Formación

1–2 years of experience in a similar role within luxury hospitality or five-star hotel.
Background in customer service and reservations.
Experience handling guest communications in a professional hospitality environment.
Middle East or GCC experience is an advantage.

Responsabilidades

Handle incoming and outgoing internal and external telephone communications professionally.
Coordinate guest requests and ensure accurate communication to relevant departments.
Support pre-arrival guest inquiries and arrangements.
Maintain efficient communication channels across resort departments.
Assist guests with reservations and related services with courteous professionalism.
Aim for high guest satisfaction and service excellence through personalized interactions.
Escalate guest concerns through the proper channels and support timely resolution.