Luxury Call Center Agent | Guest Concierge & Support

Kerzner International; Dubai; On-site; AED 89,000 - 134,000; Full time

Benefits offered by this job

F&B privileges

Discounted rates across properties

Health insurance (medical)

Annual flights home

Life insurance

Incentive program

Wellness & social initiatives

Job summary

Kerzner International’s Atlantis The Palm seeks a proactive Call Center Agent to manage inquiries and reservations via calls and emails. You will uphold luxury service standards, ensuring courteous, personalized guest interactions and swift resolution of issues.

Opera PMS proficiency and English fluency are essential, with additional language skills highly valued in a diverse guest mix. The role offers a tax-free salary in UAE Dirhams, with benefits including health insurance, travel allowances,

Qualifications

• 1+ year experience in contact center or strong customer service background.
• Fluent in English; additional languages welcome (Russian/Arabic/Chinese/French).
• Impeccable presentation and positive attitude in guest interactions.

Responsibilities

• Handle calls, emails, and other channels for inquiries and reservations.
• Process guest feedback and complaints with high quality service.
• Ensure courteous, personalized guest communications to meet business goals.

Skills

Customer service

Multilingual

Communication

Tools

Opera PMS

Job description

Kerzner International’s Atlantis The Palm seeks a proactive Call Center Agent to manage inquiries and reservations via calls and emails. You will uphold luxury service standards, ensuring courteous, personalized guest interactions and swift resolution of issues.

Opera PMS proficiency and English fluency are essential, with additional language skills highly valued in a diverse guest mix. The role offers a tax-free salary in UAE Dirhams, with benefits including health insurance, travel allowances,