Luxury Guest Connectivity Agent

One&Only Resorts; Dubai; Presencial; AED 47.000 - 87.000; Jornada completa

Descripción de la vacante

One&Only The Palm in Dubai seeks a Connectivity Centre Agent to join the Guest Experience team. You will handle all guest calls, coordinate requests, and ensure the central communications hub runs smoothly, delivering personalized service in a luxury setting.

Candidates should have 1–2 years in upscale hospitality or five-star hotels, strong communication in English, and experience with reservations. Opera system knowledge and a client‑focused, detail‑oriented approach are essential to creating

Formación

• Customer service experience in luxury hospitality.
• Reservations background preferred.
• Strong spoken/written English; another language a plus.

Responsabilidades

• Handle all guest calls and requests with courtesy and efficiency.
• Coordinate guest requests to ensure timely service and proper function of the Call Center.
• Project a favorable image of One&Only The Palm through telephonic interactions.

Conocimientos

Customer service

Reservations

Communication skills

Herramientas

Opera PMS

Descripción del empleo

One&Only The Palm in Dubai seeks a Connectivity Centre Agent to join the Guest Experience team. You will handle all guest calls, coordinate requests, and ensure the central communications hub runs smoothly, delivering personalized service in a luxury setting.

Candidates should have 1–2 years in upscale hospitality or five-star hotels, strong communication in English, and experience with reservations. Opera system knowledge and a client‑focused, detail‑oriented approach are essential to creating