Connectivity Centre Agent

One&Only Resorts; Dubai; On-site; AED 47,000 - 87,000; Full time

Job summary

One&Only The Palm in Dubai seeks a Connectivity Centre Agent to join the Guest Experience team. You will handle all guest calls, coordinate requests, and ensure the central communications hub runs smoothly, delivering personalized service in a luxury setting.

Candidates should have 1–2 years in upscale hospitality or five-star hotels, strong communication in English, and experience with reservations. Opera system knowledge and a client‑focused, detail‑oriented approach are essential to creating

Qualifications

• Customer service experience in luxury hospitality.
• Reservations background preferred.
• Strong spoken/written English; another language a plus.

Responsibilities

• Handle all guest calls and requests with courtesy and efficiency.
• Coordinate guest requests to ensure timely service and proper function of the Call Center.
• Project a favorable image of One&Only The Palm through telephonic interactions.

Skills

Customer service

Reservations

Communication skills

Tools

Opera PMS

Job description

Job Description

( 10498 )

At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy™, and a team who are meticulous but warm, we seek to exceed our guests’ expectations at every possible turn.

Glistening on a private apex of Palm Island, One&Only The Palm is an intimate beach-front retreat where the wonders of modern Dubai meet the charms of old Arabia. With abundant knowledge and generosity, we anticipate our guest’s every need and surpass expectations. Whether we are designing the perfect family day out or arranging a romantic private dinner, we approach everything with imagination to spark a sense of playfulness, discovery and adventure. This is not simply our job, it’s our passion.

With stunning resorts located across the globe and exciting expansion planned, Kerzner International currently has a fantastic opportunity for a Connectivity Centre Agent to join the One&Only team at the One&Only The Palm Hotel in Dubai.

With the global growth of our brands, you will be responsible for handling all calls, both internal and external in an efficient and courteous manner with high personalized service and attention to detail, as per the standards of One&Only. Project a favorable image of One&Only the Palm to the public via telephonic interactions always. To assist in coordinating all guest requests in a timely manner and ensure proper function of Call Center as the central communication point of the Resort.

Agent anticipates the needs of guests, including prearrival journey and executes all requests in a timely fashion. You will be instrumental in creating an environment & executing service that is second to none by consistently seeking opportunities to create everlasting memories and build relationships.

Suitable candidate will be reporting directly to the Guest Experience Manager. He/She must be highly qualified and must have at least 1-2 years’ experience in a similar role in an upscale luxury hospitality industry or five-star hotels. He/She must have customer service & reservations background with strong attention to details and analytical skills, must be able to work under pressure and meet strict deadlines with excellent spoken and written communication skills in English and/or another language. Computer literacy including relevant software and experience in using an Opera system. Middle East/GCC experience is an advantage.

At One&Only creating JOY is at the forefront of everything we do. If you are the one to make every detail count & are bold to go beyond the obvious in every task assigned with positive energy & have the passion to make it happen, then we are looking for you.

Our brand is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, intuitive, generous, and spontaneous in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.