Luxury Front Office Supervisor – Growth & MOstay Perks

Mandarin Oriental Milano; United Arab Emirates; On-site; AED 100,000 - 156,000; Full time

Benefits offered by this job

Learning & Development

MOstay program

Wellbeing benefits

Salary and benefits package

Job summary

Mandarin Oriental Jumeira, Dubai is seeking a Front Office Supervisor to lead the Front Office team in delivering exceptional guest experiences at a luxury oceanfront hotel. The role requires overseeing shifts, guiding colleagues, training, maintaining standards, handling guest feedback, and coordinating with Concierge, Housekeeping, PBX, Reservations and Room Service.

Excellent communication in English, previous 2+ years in a 5-star hotel, and leadership skills are essential; familiarity with

Qualifications

• Senior High School qualification or equivalent.
• Degree in Hospitality or Hotel Management is an advantage.
• Minimum 2 years experience in a 5-star hotel environment.
• At least 1 year Front Office experience.
• Strong command of Microsoft Office products, PSMS, GoConcierge, HotSoS, and Rex.
• Previous experience working in the Middle East is an advantage.
• Ability to understand guest needs and deliver superior customer service.
• Clear communication; English fluency; other languages an asset.

Responsibilities

• Oversee and manage shifts effectively to ensure smooth operation by guiding colleagues in Reception.
• Provide direction and support to all FO colleagues during operational hours.
• Train colleagues per standards and policies; follow duty schedules.
• Ensure front and back of house areas are clean and tidy at all times.
• Identify opportunities to improve Front Office service quality from guest feedback.
• Promote teamwork and proactive communication within the team.
• Maintain grooming and appearance standards reflecting professionalism.
• Coordinate with Concierge, Housekeeping, PBX, Reservations and Room Service.

Skills

Communication skills

Language skills English

Education

Senior High School qualification or equivalent

Degree in Hospitality or Hotel Management

Tools

PSMS/GoConcierge/HotSOS/Rex

Job description

Mandarin Oriental Jumeira, Dubai is seeking a Front Office Supervisor to lead the Front Office team in delivering exceptional guest experiences at a luxury oceanfront hotel. The role requires overseeing shifts, guiding colleagues, training, maintaining standards, handling guest feedback, and coordinating with Concierge, Housekeeping, PBX, Reservations and Room Service.

Excellent communication in English, previous 2+ years in a 5-star hotel, and leadership skills are essential; familiarity with