Luxury Front Office Manager — Stay & Wellness Perks

Mandarin Oriental; Dubai; On-site; AED 240,000 - 420,000; Full time

Benefits offered by this job

MOstay programme

Health & Colleague Wellness benefits

Colleague Comfort and Convenience: DUT

Job summary

Mandarin Oriental Downtown, Dubai is seeking a Front Office Manager to lead the front office team and uphold MOHG standards of legendary service in a luxury hotel at Wasl Tower, Dubai, home to 259 guestrooms and suites.

You will supervise front office staff, oversee Telecommunications and Business Centre operations, ensure warm arrivals and departures, maintain current information on rates and programs, drive guest satisfaction through the MOHG LQEs, monitor Fans of MO sign-ups, and collaborate

Qualifications

• Bachelor’s degree in hospitality/Hotel/Business Management is an advantage.
• Minimum 3 years experience working in a luxury hotel environment. Middle East experience is an advantage.
• Clear communication: effective verbal and written communication skills in English is required.
• Proficiency in a second language is an advantage.
• Foster a positive work environment, promote teamwork, and address any conflicts or issues that arise.
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively.
• Prior experience with PSMS is an advantage.

Responsibilities

• Supervise and assist Assistant Front Office Manager, Duty Managers, Supervisors and Front Office Agents with their duties.
• Oversee the Telecommunications Department (duties and operations) as well as Business Centre operations.
• Ensure and perfect a warm and genuine arrival and departure experience.
• Maintain a Front Office information folder with up-to-date information on rates, promotional programs, special benefit cards, Mandarin Oriental Hotel Group details, etc.
• Ensure customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences (LQEs).
• Monitor daily and ensure Fans of MO sign-ups targets are exceeded and follow up with up the team regarding progress.

Skills

Clear communication

Teamwork

Attention to detail

Education

Bachelor’s degree in hospitality/Hotel/Business Management

Tools

PSMS

Job description

Mandarin Oriental Downtown, Dubai is seeking a Front Office Manager to lead the front office team and uphold MOHG standards of legendary service in a luxury hotel at Wasl Tower, Dubai, home to 259 guestrooms and suites.

You will supervise front office staff, oversee Telecommunications and Business Centre operations, ensure warm arrivals and departures, maintain current information on rates and programs, drive guest satisfaction through the MOHG LQEs, monitor Fans of MO sign-ups, and collaborate