Front Office Manager

Mandarin Oriental Hotel Group; Dubai; On-site; AED 260,000 - 380,000; Full time

Benefits offered by this job

Competitive salary

Duty transportation

Duty meals

Job summary

Mandarin Oriental Downtown Dubai is seeking a Front Office Manager to provide leadership and supervision of the front desk, telecommunications, and business centre, ensuring smooth operations and a warm, genuine guest experience.

The role requires a hospitality background, a minimum of three years in a luxury hotel, strong English communication, and the ability to manage multiple tasks with attention to detail; experience with PSMS is an advantage.

Qualifications

• Bachelor's degree in hospitality or related field
• Minimum 3 years experience in a luxury hotel environment
• Middle East experience is an advantage
• Clear communication in English (written and spoken) required
• Proficiency in a second language is an advantage
• Foster a positive work environment and promote teamwork
• Attention to detail and ability to multitask

Responsibilities

• Supervise and assist Assistant Front Office Manager, Duty Managers, Supervisors and Front Office Agents with their duties
• Oversee Telecommunications Department and Business Centre operations
• Ensure and perfect a warm and genuine arrival and departure experience
• Maintain Front Office information folder with up-to-date rates, programs and MOHG details
• Ensure customer satisfaction in accordance with MOHG Legendary Quality Experiences (LQEs)
• Monitor Fans of MO sign-ups and achieve targets with the team

Skills

Leadership

Front Office

Customer service

Communication

Teamwork

Education

Bachelor's degree in hospitality or related field

Tools

PSMS

Job description

About the job

Based at the Mandarin Oriental Downtown Dubai within the Front Office Department in Dubai the Front Office Manager will provide supervision direction and leadership in the Front Office in accordance with the objectives performance and quality standards established by the hotel Assist the Department Heads in all areas to ensure smooth efficient operations

As a Front Office Manager you will be responsible for the following duties

• Supervise and assist Assistant Front Office Manager Duty Managers Supervisors and Front Office Agents with their duties
• Oversee the Telecommunications Department duties and operations as well as Business Centre operations
• Ensure and perfect a warm and genuine arrival and departure experience
• Maintain a Front Office information folder with up-to-date information on rates promotional programs special benefit cards Mandarin Oriental Hotel Group details etc
• Ensure customer satisfaction in accordance with the applicable MOHG Legendary Quality Experiences LQEs
• Monitor daily and ensure Fans of MO sign-ups targets are exceeded and follow up with up the team regarding progress

As a Front Office Manager we expect from you

• Bachelor s degree in hospitality Hotel Business Management is an advantage
• Minimum 3 years experience working in a luxury hotel environment
• Middle East experience is an advantage
• Clear communication effective verbal and written communication skills in English is required
• Proficiency in a second language is an advantage
• Foster a positive work environment promote teamwork and address any conflicts or issues that arise
• Perform job with attention to details and the ability to organize and handle multiple tasks effectively
• Prior experience with PSMS is an advantage

Our commitment to you

Learning amp Development Your success is our success We craft unique learning and development programmes for various stages in your career so that you grow continuously MOstay When you work as hard as our colleagues do it s important to take time off As a member of the MOfamily you can stay with us wherever you go in the world The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones Heath amp Colleague Wellness Finding the right work-life balance is important Your wellbeing matters to us A variety of health benefits and wellness programmes are offered to all our colleagues globally Colleague Comfort and Convenience Benefit from comfortable accommodation a duty transportation and duty meals to ensure your work experience is both enjoyable and hassle-free Competitive Salary and Benefits We offer a competitive salary and an attractive benefits package fully aligned with UAE industry standards to ensure your financial well-being and stability