Luxury Front Office Duty Manager | Guest Experience Leader

Mandarin Oriental Group; Abu Dhabi; On-site; AED 201,000 - 335,000; Full time

Benefits offered by this job

Learning & development

MOstay complimentary nights

Health benefits

Retirement plans

Job summary

Mandarin Oriental Abu Dhabi, Emirates Palace, is seeking a Duty Manager to lead the Front Office team, ensuring guest satisfaction and smooth operations across all guest services. The role requires coordinating with housekeeping, engineering, sales, and butlers while overseeing arrivals, billing accuracy, and VIP handling.

Ideal candidates bring luxury-hotel experience, strong leadership, and fluency in at least one of German, Mandarin, or Russian, plus proficiency in MS Office, Opera PMS, and

Qualifications

• Fluency in German, Mandarin, or Russian is highly preferred.
• Strong leadership and team development capabilities.
• High attention to detail with ability to manage multiple tasks.
• Proven ability to prepare accurate and timely departmental/operational reports.

Responsibilities

• Supervise Front Office operations and guest services activities.
• Direct Front Office in absence of the Front Office Manager; assist the AFOM.
• Coordinate with Housekeeping, Engineering, Sales and Butlers on relevant matters.
• Ensure prompt, cordial guest service and resolve related issues.
• Maintain reservation procedures, check arrivals, and manage walk-ins.

Skills

German language

Mandarin language

Russian language

Leadership

Attention to detail

Reporting

Tools

Opera PMS

HotSOS

Microsoft Office

Job description

Mandarin Oriental Abu Dhabi, Emirates Palace, is seeking a Duty Manager to lead the Front Office team, ensuring guest satisfaction and smooth operations across all guest services. The role requires coordinating with housekeeping, engineering, sales, and butlers while overseeing arrivals, billing accuracy, and VIP handling.

Ideal candidates bring luxury-hotel experience, strong leadership, and fluency in at least one of German, Mandarin, or Russian, plus proficiency in MS Office, Opera PMS, and