Head Waiter/Waitress — Luxury Dining Leader (MOstay)

Mandarin Oriental Group; Abu Dhabi; Presencial; AED 60.000 - 90.000; Tempo integral

Benefícios oferecidos por esta vaga

Learning & Development

MOstay benefits

Health & Colleague Wellness programs

Retirement Plans

Resumo da vaga

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Head Waiter/Waitress to lead the Restaurants, Bars & Experiences section with a focus on flawless service and guest satisfaction. The role reports to the Assistant Restaurant Manager and requires operating a smooth opening/closing brigade during service hours.

The ideal candidate has experience in a luxury hotel, strong communication and customer service skills, and is proficient in additional languages.

Qualificações

• Previous experience in the same role in a luxury hotel is preferred.
• Senior School qualification or equivalent will be an advantage.
• Proficiency in additional languages will be considered a plus.

Responsabilidades

• Coordinate and supervise all duties for opening and closing brigade.
• Assist the assistant manager in planning according to reservations and events.
• Ensure proper functioning of operating equipment and furniture.
• Assist in training waiter/waitress and junior waiters.
• Ensure correct setup of the restaurant section and welcome guests.
• Present menus and beverage lists with recommendations to increase average check.
• Take orders and ensure speedy service of all items.
• Manage billing procedures and cash handling per Emirates Palace policies.
• Be present in the restaurant during service hours and maintain cleanliness and resets.
• Develop and maintain good relations with guests and handle complaints as needed.

Conhecimentos

Communication skills

Customer service

Formação

Senior School qualification

Descrição da vaga

Emirates Palace Mandarin Oriental, Abu Dhabi is seeking a Head Waiter/Waitress to lead the Restaurants, Bars & Experiences section with a focus on flawless service and guest satisfaction. The role reports to the Assistant Restaurant Manager and requires operating a smooth opening/closing brigade during service hours.

The ideal candidate has experience in a luxury hotel, strong communication and customer service skills, and is proficient in additional languages.