VIP Guest Experience Concierge

The Meydan Hotel; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

The Meydan Hotel in Dubai is seeking a Guest Relations Executive to welcome guests, handle inquiries, and ensure a seamless, memorable experience from arrival to departure. You will manage VIP requests, coordinate with departments, and maintain guest records with a focus on personalized service.

Ideal candidates bring strong communication, customer service skills, and hospitality/front office experience. A professional appearance and proactivity are essential in this luxury setting, with

Qualifications

• Minimum High School Graduate.
• 2 years in similar position in a five-star hotel.
• Hotel Management graduate or Front Office operations certification.
• Strong orientation towards customer service.
• Highly organized and proactive.
• Initiative and commitment to achieve.
• Effective communication.
• Attention to detail.
• Problem solving and decision making.
• Leadership skills.
• Customer focused.
• Teamwork.
• Interpersonal skills.
• Language Skills: Excellent spoken and written English, with proficiency in additional languages considered an advantage.

Responsibilities

• Greet guests and address inquiries to ensure a smooth guest experience from arrival to departure.
• Coordinate with internal departments to fulfill VIP guest requests and preferences.
• Maintain accurate guest records and deliver personalized service, especially for VIP guests.
• Prepare reports for daily operations and VIP status tracking.
• Ensure VIP rooms and amenities are prepared per hotel standards and VIP status.

Skills

Customer service

Organization

Communication

Problem solving

Leadership

Teamwork

Interpersonal skills

English proficiency

Education

Hotel Management degree

Front Office certification

Tools

Opera PMS

Job description

The Meydan Hotel in Dubai is seeking a Guest Relations Executive to welcome guests, handle inquiries, and ensure a seamless, memorable experience from arrival to departure. You will manage VIP requests, coordinate with departments, and maintain guest records with a focus on personalized service.

Ideal candidates bring strong communication, customer service skills, and hospitality/front office experience. A professional appearance and proactivity are essential in this luxury setting, with