Guest Service Executive

Kerzner International; Dubai; Presencial; AED 67.000 - 100.000; Jornada completa

Descripción de la vacante

The Meydan Hotel in Dubai is seeking a Front Office Agent to provide reception services, assist guests with requests, and manage check-in/check-out with accuracy and courtesy. The role requires English fluency, a hospitality mindset, and the ability to navigate Opera Cloud PMS, handle concierge-style information, and work within a luxury hotel environment to ensure memorable guest experiences.

You will report to the Front Office Team Leader, attend daily briefings, maintain confidentiality,

Formación

• Fluency in English; other languages desirable.
• Willingness and aptitude to learn Front Office duties.
• Experience in hospitality, particularly Front Office in luxury hotels, is valued.
• Physical ability to lift and handle heavy objects.
• Strong attention to detail and reliability.
• Excellent guest service and communication skills.

Responsabilidades

• Adhere to rules and policies as communicated by the Team Leader.
• Attend daily briefings with Front Office leadership.
• Handle check-in/check-out and cash transactions with accuracy.
• Maintain a clean, organized reception area.
• Provide concierge-style information on promotions, events and local attractions.
• Navigate Opera Cloud PMS to perform check-ins/check-outs within time standards.
• Ensure confidentiality of guest information and proper handover between shifts.

Conocimientos

English fluency

Hospitality experience

Customer service

Communication skills

Physical fitness

Willingness to learn

Herramientas

Opera Cloud PMS

Descripción del empleo

Situated at the heart of Dubai’s world-renowned Meydan Racecourse, The Meydan Hotel offers an elevated hospitality experience where contemporary luxury meets dynamic energy. Overlookingone ofthe world’s most iconic horse racing destinations, our hoteloffersexceptional culinary experiences, spacious rooms with panoramic views, and seamless service to create unforgettable moments for every guest. Whether welcoming leisure travellers, business delegates, or racing enthusiasts, we are driven by a passion to deliver personalised, heartfelt hospitality and to exceed expectations at every turn.

Job Summary

To provide reception services to all guests, and to efficiently respond to requests and concerns raised by internal and external guests. Duties include the smooth operation of check-in and check-out procedures, accurate cashiering transactions and delivery of personalized and professional service.

Key Responsibilities

• Adhere to all rules, procedures, and policies as communicated by the Team Leader.
• Report to duty on time with full compliance to uniform and grooming standards.
• Attend daily briefings conducted by the Front Office Team Leader or Duty Manager.
• Properly handle all office equipment and duty-related tools required for operational tasks.
• Maintain a clean, organized, and professional reception area and workspace at all times.
• Maintain accurate handover of essential information between shifts.
• Ensure full confidentiality of guest information in accordance with hotel standards.
• Contribute to achieving departmental goals and maintaining required quality documentation.
• Assist guests with all needs throughout their stay, providing warm, personalized service.
• Issue room keys following all safety and security procedures.
• Provide concierge-style information on hotel promotions, events, activities, and local attractions.
• Assist with luggage handling upon arrival and departure when required.
• Communicate guest requests and reservations effectively to the call center and ensure follow-up.Handle currency exchange and financial transactions in line with hotel policies.
• Support other departments when required to ensure optimum guest satisfaction.
• Fully navigate the Opera Cloud PMS, performing check-in and check-out procedures within required time standards.
• Be fully trained on high balance reports, traces reports, and downtime reports.
• Be trained in closing City Ledger, processing rebates, and managing all finance-related reports.
• Ensure all daily revenue transactions are completed accurately as per hotel policies.
• Prepare all operational reports required by management.
• Ensure accurate distribution of night audit reports to relevant departments.
• Be trained in life safety protocols, fire procedures, and all emergency actions.
• Attend all scheduled departmental training sessions as required.

Skills, Experience & Educational Requirements

• Fluency in English is essential; proficiency in additional languages is highly desirable.
• Willingness and aptitude to learn, with the ability to perform all duties of a Front Office Agent efficiently.
• Previous experience in the hospitality industry, particularly in Front Office operations within a lodge or luxury hotel environment (preferably five-star), is highly valued.
• Physical ability to lift and handle heavy objects to fulfill guest requests when necessary.
• Strong attention to detail, accuracy, and follow-through in all assigned tasks, with the ability to work independently and meet deadlines.
• Excellent guest service skills with a warm, professional, and approachable demeanor.
• Strong communication and interpersonal skills, with the ability to interact effectively with guests, colleagues, and management.

Our company is expanding faster than ever before. We are investing in the growth of our company, and that means we are committed to investing in you. Join a team that is open-hearted, innovative, inclusive, and inspiring in spirit. We believe in making our guests happy beyond anything they have ever imagined. We wow them at every turn and create memories that will last a lifetime. You will be at the heart of this vision, to constantly innovate to deliver Amazing Experiences and Everlasting Memories.