Les Clefs d’Or Chief Concierge – Luxury Guest Experience

Rak Properties PJSC; Ras Al Khaimah; On-site; AED 120,000 - 180,000; Full time

Job summary

Minor International, owner of Anantara Mina Al Arab Ras Al Khaimah Resort, is seeking an experienced Concierge Manager to lead the Concierge, Bell Desk, and related teams. The role requires guest-centric leadership in a luxury setting and a strong command of hotel services.

You will train staff, maintain standards, and ensure exceptional guest experiences, with fluent English and a flexible schedule including weekends.

Qualifications

• Strong Concierge and Front Office skills and knowledge.
• Minimum 2 years at a management level of a luxury hotel.
• Possesses good computer and property management system skills.
• Excellent communication skills in English – oral and written.
• Knowledge of local and foreign languages is an advantage.
• Outstanding guest relations skills.
• Les Clefs d’Or certification is a must.
• Able to work a flexible schedule, including weekends and holidays

Responsibilities

• Supervises and directs Concierge, Bell Desk activities and Bell Staff as well as Doormen, Valet Parking and airport transportation requirements
• Provides information pertaining to all hotel services, local places of interests, restaurants, doctors, sightseeing tours and any other information likely to be of interest to guests
• Recommends first and foremost the hotel’s own Food and Beverage outlets before outside restaurants, with full knowledge of the outlets (e.g. cuisine, operating times, etc.)
• Ensures the lobby is always kept in an orderly fashion
• Prepares efficient work and vacation schedules for Concierge, Doorman, and Bell Services, taking into consideration project occupancy and forecasts and large group movements
• Ensures that all Concierge, Doormen, Valet, and Bell staff are neat, clean and punctual at all times and that they perform the task assigned to them promptly and efficiently
• Handle problems associated with guests and liaised with department heads or executive management in the absence of the Director of Operations
• Maintains a comprehensive, current and guest focused set of departmental standards and procedures and implements them through on-the-job training
• Ensures training needs analysis of departmental staff is carried out and training programs are designed and implemented to meet those needs
• Conducts probation and formal performance appraisal discussions; coaches, counsels and disciplines staff, providing constructive feedback to enhance performance
• Ensures that all guest requests for information or assistance are fulfilled in an exceptionally courteous, efficient, and professional manner commensurate the hotel brand

Skills

Concierge skills

Front Office

English proficiency

Flexible schedule

Guest relations

Education

Les Clefs d’Or certification

Job description

Minor International, owner of Anantara Mina Al Arab Ras Al Khaimah Resort, is seeking an experienced Concierge Manager to lead the Concierge, Bell Desk, and related teams. The role requires guest-centric leadership in a luxury setting and a strong command of hotel services.

You will train staff, maintain standards, and ensure exceptional guest experiences, with fluent English and a flexible schedule including weekends.