Luxury Entrance Ambassador

InterContinental Hotels Group; Abu Dhabi; On-site; AED 90,000 - 120,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Extensive training

Job summary

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Door Ambassador to warmly welcome guests and manage arrivals with professionalism. You will work at the resort entrance, supporting Bell Service and Concierge, and ensure a seamless experience for all guests.

Ideal candidates have a high school or related hospitality qualification, 1 year in guest services, and excellent English communication.

Qualifications

• High school diploma or vocational qualification in Hospitality, Hotel Management or a related field.
• Experience in guest services, preferably luxury hotel or resort environments.
• Excellent communication and interpersonal skills with strong English; additional languages are a plus.

Responsibilities

• Greet and welcome guests on arrival and departure, creating a warm first and last impression.
• Maintain a professional presence at the resort entrance and ensure smooth guest flow.
• Assist guests with luggage, transportation and directions, coordinating with Bell Service and Concierge.
• Recognise returning guests, VIPs and IHG One Rewards members to provide personalised service.
• Anticipate guest needs, respond promptly to requests, and ensure comfort and satisfaction.
• Provide accurate information about facilities, dining, activities and local transport options.
• Coordinate with Front Office, Concierge, Bell Service, Security and other departments for a seamless experience.
• Support Bell Service operations, including luggage handling and message delivery as needed.
• Maintain high grooming standards and a luxury hospitality appearance.
• Keep entrance area clean, organized, and aligned with service standards.

Skills

Guest service

English proficiency

Interpersonal skills

Hospitality mindset

Professional appearance

Education

High school diploma or vocational qualification in Hospitality, Hotel Management or a related field

Job description

InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is seeking a Door Ambassador to warmly welcome guests and manage arrivals with professionalism. You will work at the resort entrance, supporting Bell Service and Concierge, and ensure a seamless experience for all guests.

Ideal candidates have a high school or related hospitality qualification, 1 year in guest services, and excellent English communication.