Door Ambassador - InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 28,000 - 51,000; Full time

Benefits offered by this job

Uniforms provided

Room discounts on hotel services

Professional training

Job summary

IHG Hotels & Resorts in Ras Al Khaimah is seeking a Door Ambassador to welcome guests and maintain a premium front-of-house presence. You will support luggage handling and guest guidance, coordinating with Bell Service and Concierge to ensure a seamless arrival and departure experience.

The role emphasizes guest satisfaction, attentive service, and a polished appearance in a luxury resort environment. English fluency is essential, with additional languages considered an asset.

Qualifications

• High school diploma or vocational qualification in Hospitality or related field.
• 1 year (or more) experience in guest services in luxury environments is preferred.
• Previous Door Ambassador/Doorman/ Bell Attendant experience is a plus.
• Excellent communication and interpersonal skills with English; other languages are advantageous.
• Warm, confident personality with genuine hospitality for guests.

Responsibilities

• Greet guests on arrival and departure, creating a warm first and last impression.
• Maintain a professional presence at the resort entrance and manage guest flow.
• Assist guests with luggage and transport needs, coordinating with Bell Service and Concierge.
• Recognise VIPs and IHG One Rewards members for personalized service.
• Anticipate guest needs and respond promptly to requests while maintaining luxury standards.

Skills

Communication skills

English proficiency

Multilingual

Guest service orientation

Education

High school diploma

Job description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

We're looking for a Door Ambassador to join our Front Office team and create memorable first and last impressions for every guest. You'll be the welcoming face of our resort, ensuring every arrival and departure is handled with warmth, professionalism and genuine care.

A little taste of your day-to-day:

• Welcoming and greeting guests upon arrival and departure, creating a warm and memorable first and last impression.
• Maintaining a professional and welcoming presence at the resort's main entrance, ensuring a smooth flow of guest arrivals and departures.
• Assisting guests with luggage, transportation arrangements and directions while working closely with the Bell Service and Concierge teams.
• Recognising returning guests, VIPs and IHG One Rewards members, ensuring personalised service and attention.
• Anticipating guests' needs, responding promptly to requests and ensuring their comfort and satisfaction.
• Providing accurate information about resort facilities, dining outlets, activities, local attractions and transportation options.
• Coordinating with Front Office, Concierge, Bell Service, Security and other departments to ensure a seamless guest experience.
• Supporting Bell Service operations, including luggage handling, message delivery and other guest assistance when required.
• Maintaining the highest standards of personal grooming, professional appearance and luxury hospitality.
• Ensuring the entrance area remains clean, organised, welcoming and in line with the resort's service standards.

What We need from you:

• High school diploma or vocational qualification in Hospitality, Hotel Management or a related field.
• At least 1 year of experience in guest services, preferably within a luxury hotel or resort environment.
• Previous experience as a Door Ambassador, Doorman, Bell Attendant or in a similar guest-facing role is an advantage.
• Excellent communication and interpersonal skills, with a good command of English. Additional languages are an advantage.
• A warm, confident and outgoing personality with a genuine passion for hospitality.
• Strong knowledge of guest service standards and the ability to create positive and lasting impressions.
• Ability to anticipate guest needs, handle requests professionally and remain calm during busy operations.
• A well-groomed, professional appearance with excellent attention to detail.
• Physically fit and comfortable standing for extended periods and assisting with luggage when required.
• Flexibility to work different shifts, including weekends, evenings and public holidays.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.