Door Ambassador - InterContinental Ras Al Khaimah Mina Al Arab Resort And Spa

IHG Hotels & Resorts; Ras Al Khaimah; On-site; AED 42,000 - 54,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Top-tier training

Job summary

IHG Hotels & Resorts is a luxury hospitality brand seeking a Door Ambassador for its Ras Al Khaimah resort. You will welcome guests, manage entrance operations, and coordinate with multiple teams to ensure a seamless arrival and departure experience.

The role requires strong English communication, a confident hospitality mindset, and the ability to handle luggage and guest needs with poise in a fast-paced luxury environment.

Qualifications

• Excellent communication and interpersonal skills, with a good command of English.
• Previous experience in guest-facing roles is a plus.
• A warm, confident and outgoing personality with a genuine passion for hospitality.
• Good knowledge of guest service standards and attention to detail.

Responsibilities

• Welcoming and greeting guests at arrival and departure, creating a warm first and last impression.
• Maintain a professional presence at the resort entrance and ensure smooth guest flow.
• Assist guests with luggage, transportation, and directions, coordinating with Bell Service and Concierge.
• Identify returning guests, VIPs, and IHG One Rewards members for personalized service.
• Anticipate guest needs, respond promptly to requests, and ensure comfort and satisfaction.
• Provide accurate information about facilities, dining, activities, and local transport.
• Collaborate with Front Office, Concierge, Bell Service, Security and other departments for a seamless experience.
• Support Bell Service operations including luggage handling and message delivery.
• Maintain high grooming and professional appearance standards in line with luxury hospitality.

Skills

Communication

Interpersonal skills

English fluency

Hospitality mindset

Education

High school diploma

Job description

Job Description

As the world’s largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insight, our passion for luxury travel spans cultures and customs, inspiring us to create warm and refined experiences for those seeking a richer perspective on the world. Each of our hotels has its own distinctive style and sense of place, where we take every opportunity to deliver personal and meaningful guest experiences. If you would like to embrace a wider world of opportunities, we would be delighted to welcome you to the world’s most international luxury hotel brand.

Located on Hayat Island, InterContinental Ras Al Khaimah Mina Al Arab Resort & Spa is a luxury beachfront resort where island living meets authentic Arabian hospitality. Less than an hour from Dubai, the resort offers a refined yet relaxed escape surrounded by natural landscapes, open sea views, and powder-soft beaches. With a collection of rooms, villas, and residences, a variety of restaurants and bars, and award-winning spa and leisure facilities, we focus on creating thoughtful, personal, and memorable experiences for families, couples, and groups in a true resort setting.

We're looking for a Door Ambassador to join our Front Office team and create memorable first and last impressions for every guest. You'll be the welcoming face of our resort, ensuring every arrival and departure is handled with warmth, professionalism and genuine care.

A little taste of your day-to-day

Every day is different, but you’ll mostly be:

• Welcoming and greeting guests upon arrival and departure, creating a warm and memorable first and last impression.
• Maintaining a professional and welcoming presence at the resort's main entrance, ensuring a smooth flow of guest arrivals and departures.
• Assisting guests with luggage, transportation arrangements and directions while working closely with the Bell Service and Concierge teams.
• Recognising returning guests, VIPs and IHG One Rewards members, ensuring personalised service and attention.
• Anticipating guests' needs, responding promptly to requests and ensuring their comfort and satisfaction.
• Providing accurate information about resort facilities, dining outlets, activities, local attractions and transportation options.
• Coordinating with Front Office, Concierge, Bell Service, Security and other departments to ensure a seamless guest experience.
• Supporting Bell Service operations, including luggage handling, message delivery and other guest assistance when required.
• Maintaining the highest standards of personal grooming, professional appearance and luxury hospitality.
• Ensuring the entrance area remains clean, organised, welcoming and in line with the resort's service standards.

What We need from you

• High school diploma or vocational qualification in Hospitality, Hotel Management or a related field.
• At least 1 year of experience in guest services, preferably within a luxury hotel or resort environment.
• Previous experience as a Door Ambassador, Doorman, Bell Attendant or in a similar guest-facing role is an advantage.
• Excellent communication and interpersonal skills, with a good command of English. Additional languages are an advantage.
• A warm, confident and outgoing personality with a genuine passion for hospitality.
• Strong knowledge of guest service standards and the ability to create positive and lasting impressions.
• Ability to anticipate guest needs, handle requests professionally and remain calm during busy operations.
• A well-groomed, professional appearance with excellent attention to detail.
• Physically fit and comfortable standing for extended periods and assisting with luggage when required.
• Flexibility to work different shifts, including weekends, evenings and public holidays.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.