Luxury Front Desk Agent - Guest Experience Lead

Jumeirah; Dubai; On-site; AED 60,000 - 90,000; Full time

Benefits offered by this job

Colleague discounts on F&B and stays

Healthcare and life insurance

Paid annual leave

Internal mobility

Job summary

Jumeirah invites a guest-focused hospitality professional to join the Madinat Jumeirah team in Dubai. In this role you welcome guests, manage check-in and check-out, and coordinate with Housekeeping, Concierge and F&B to deliver seamless experiences across our four distinctive hotels.

You will respond to guest requests with a personalized touch, resolve issues promptly, and upsell hotel services while maintaining the highest standards of service and English communication.

Qualifications

• Minimum 1 year of guest-facing experience in luxury hospitality.
• Excellent communication and interpersonal skills to build rapport with guests.
• Strong problem-solving abilities and a proactive approach to guest requests.
• Passion for delivering personalized experiences and maintaining high service standards.
• Proficiency in English is essential; additional language skills are highly desirable.

Responsibilities

• Welcome guests and manage check-in/check-out processes accurately and efficiently.
• Respond promptly to guest inquiries and requests, ensuring personalized service.
• Coordinate with Housekeeping, Concierge, Executive Lounge, Recreation, and F&B to fulfill guest needs.
• Handle special requests such as transportation, dining reservations, and amenities.
• Resolve minor guest complaints professionally and elevate complex issues when necessary.
• Promote hotel services and amenities, upselling where appropriate.

Skills

Guest-facing experience

Interpersonal skills

Problem solving

Proactive service

English proficiency

Job description

Jumeirah invites a guest-focused hospitality professional to join the Madinat Jumeirah team in Dubai. In this role you welcome guests, manage check-in and check-out, and coordinate with Housekeeping, Concierge and F&B to deliver seamless experiences across our four distinctive hotels.

You will respond to guest requests with a personalized touch, resolve issues promptly, and upsell hotel services while maintaining the highest standards of service and English communication.