Luxury Front Desk Agent: Elevate Guest Experience

Confidential; Dubai; On-site; AED 67,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Annual flights

Service charge

Job summary

Confidential in Dubai seeks a polished Front Desk Agent to be the first contact for distinguished guests, guiding them from check-in to check-out with personalized attention.

The role requires 2+ years in hospitality and 1–3 years in a similar Front Desk position at a 5-star property. English fluency, high EQ, and PMS/MS Office proficiency are essential. A high school diploma is required; a hospitality degree is preferred.

Qualifications

• Minimum 2 years in hospitality.
• 1–3 years in front desk/guest service at a 5-star hotel.
• High school diploma; hotel management/tourism degree preferred.
• Strong English (written and spoken) with excellent communication.

Responsibilities

• Handle check-in/check-out and reservations.
• Provide concierge services according to luxury standards.
• Identify and resolve guest concerns with empathy and efficiency.
• Maintain proactive communication with all departments to ensure guest satisfaction.

Skills

EQ

English fluency

Guest service

Communication

Education

High school diploma

Hotel Management degree

Tools

PMS

Microsoft Office

Job description

Confidential in Dubai seeks a polished Front Desk Agent to be the first contact for distinguished guests, guiding them from check-in to check-out with personalized attention.

The role requires 2+ years in hospitality and 1–3 years in a similar Front Desk position at a 5-star property. English fluency, high EQ, and PMS/MS Office proficiency are essential. A high school diploma is required; a hospitality degree is preferred.