Luxury Fragrance Consultant – Craft Scent Journeys

Chalhoub Group; Al Ain; On-site; AED 134,000 - 179,000; Full time

Benefits offered by this job

Health care

Child education contribution

Remote/flexible working

Job summary

Chalhoub Group, a leading luxury retailer in the Middle East, seeks a fragrance specialist to elevate guest experiences and drive sales across premium brands. You will advise on product ranges, demonstrate benefits, and maintain merchandising aligned with brand guidelines in-store.

Fluent English is required; additional languages are a plus. The role emphasizes storytelling, client consultations, and contributing to incentives and sell-out targets within a luxury retail environment.

Qualifications

• Proven expertise in fragrance with understanding of fragrance families, ingredients, layering, and client consultation.
• Strong knowledge of luxury retail standards and premium customer service.
• Passion for fragrance, storytelling, and creating personalized scent journeys for clients.
• Fluent English communication skills (spoken); additional languages are an advantage.

Responsibilities

• Build and maintain guest experience standards in order to build strong loyalty
• Address customers' queries about products, prices, availability, product uses, and services
• Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations
• Advise customers on product ranges best suited to their needs
• Demonstrate usage and benefits of various brands and products
• Generate sales, while achieving line and sales targets, using make up knowledge
• Sell-out target tracking at store level
• Generate daily sales reports
• Participate in achieving incentives
• Track post-launch sales at store level
• Ensure merchandising levels in the store are met as per the brand guidelines
• Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times
• Report stock shortages using the stock order form
• Ensure stock receipt as per set procedures

Skills

Fragrance expertise

Luxury retail standards

Premium customer service

Fluent English

Job description

Chalhoub Group, a leading luxury retailer in the Middle East, seeks a fragrance specialist to elevate guest experiences and drive sales across premium brands. You will advise on product ranges, demonstrate benefits, and maintain merchandising aligned with brand guidelines in-store.

Fluent English is required; additional languages are a plus. The role emphasizes storytelling, client consultations, and contributing to incentives and sell-out targets within a luxury retail environment.