Luxury F&B Server — Guest Experience Expert

Rixos Hotels; Abu Dhabi; On-site; AED 50,000 - 67,000; Full time

Job summary

Rixos Hotels in Abu Dhabi is seeking an experienced waiter/waitress to deliver exceptional food and beverage service in a luxury hotel setting. You will ensure grooming standards, maintain menu knowledge, and actively upsell while anticipating guest needs.

The role requires familiarity with POS systems, HACCP, and strong customer service, with flexibility for varied shifts in a premium hospitality environment.

Qualifications

• Minimum of 1 year or more of relevant experience as a waiter/waitress in a professional food and beverage environment.
• Comprehensive knowledge of food and beverage service, including menu items, preparation methods, ingredients, portion sizes, and pricing
• Luxury hospitality experience is highly desirable
• Proficiency with point-of-sale (POS) systems and basic financial transaction handling
• Current Food Hygiene Certificate or equivalent HACCP certification

Responsibilities

• Ensure correct grooming standards are followed at all times.
• Exceed guest satisfaction by knowing preferences and update profiles.
• Maintain detailed knowledge of the restaurant menu & daily specials at all times.
• To be familiar with the beverage service including glasses used and appropriate garnishes.
• Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basis.
• Anticipate and service of guests' requirements at all times.
• Follow up daily financial targets of area/division.
• Use opening and closing checklist to ensure smooth opening and closing of the venue.
• Ensure service stations are constantly cleared and re-stocked during service.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Present menus in a proactive manner.
• To feel empowered and accountable within the work place.
• Keep manager on duty updated of any guest feedback so they can update the Glitch Report.
• Maintains the HACCP & FIFO standards as required by the regional governing body.
• Follow Hotel Evacuation Policy in case of an Emergency.
• Attend all necessary briefings and training sessions as instructed by the Manager.
• Handle financial procedures according to guidelines set by the finance department.
• Identify potential problems and anticipate guest needs, ask for assistance before service breakdown occurs.
• Perform any duties and special projects as requested by management whether in your own department or any other department in the hotel
• All issues and negative guest feedbacks needs to be properly reported on glitch system
• Follow care program at all times, and report issues through the system to maintenance

Skills

Food & Beverage service

Upselling

Guest profile knowledge

Grooming standards

Customer service

Education

Food Hygiene Certificate (HACCP)

Tools

POS Systems

Cash handling

Job description

Rixos Hotels in Abu Dhabi is seeking an experienced waiter/waitress to deliver exceptional food and beverage service in a luxury hotel setting. You will ensure grooming standards, maintain menu knowledge, and actively upsell while anticipating guest needs.

The role requires familiarity with POS systems, HACCP, and strong customer service, with flexibility for varied shifts in a premium hospitality environment.