Guest Service Expert - Food and Beverage

The Ritz-Carlton Hotel Company, L.L.C.; Al Ruways Industrial City; On-site; AED 60,000 - 90,000; Full time

Job summary

The Ritz-Carlton Hotel Company, L.L.C. in Abu Dhabi seeks a Guest Service Expert – Food and Beverage to elevate dining experiences in our luxury hotel.

You will support refined service, coordinate with the kitchen, and ensure guest satisfaction through attentive, professional interactions and flawless operational behavior.

Qualifications

• High standard of refined restaurant operations and attentive dining service.
• Ability to maintain professional presentation and guest-first attitude.
• Strong teamwork to support restaurant flow and guest care.
• Compliance with safety, hygiene, and hotel procedures.

Responsibilities

• Prepare tables, service areas, dining stations, and supplies before and during meals.
• Welcome guests with a polite, professional, service-oriented approach.
• Serve food and beverages accurately while considering guest preferences and timing.
• Coordinate with kitchen staff to ensure smooth order delivery.
• Read, check, and communicate menu information clearly to guests.
• Maintain clean, organized dining spaces and service areas.
• Support dining transactions and assist with payment steps.
• Follow safety, hygiene, and hotel operating procedures.
• Maintain grooming, uniforms, and professional communication.
• Move around active restaurant areas on foot during busy service.

Skills

F&B service

Guest service

Restaurant operations

Table setting

Dining area prep

Order coordination

Kitchen communication

Menu assistance

Service station maintenance

Cleaning & hygiene

Hospitality standards

Luxury hotel service

Guest interaction

Transaction support

Team collaboration

Workplace safety

Professional grooming

Physical stamina

Time management

Service accuracy

Education

High school diploma, G.E.D., or equivalent education (preferred).

Job description

Guest Service Expert – Food and Beverage (Full‑time) – AbuDhabi, United Arab Emirates

Position Overview

The Guest Service Expert supports refined restaurant operations, attentive dining service, and memorable food and beverage experiences in a luxury hotel environment. The role requires accuracy, warmth, professional presentation, and the ability to make routine service feel thoughtful and personal.

Key Responsibilities

• Prepare tables, service areas, dining stations, and supplies before and during meal periods.
• Welcome and assist guests with a polite, professional, and service‑oriented approach.
• Serve food and beverages accurately while maintaining attention to guest preferences and service timing.
• Coordinate with kitchen colleagues to support smooth order delivery and efficient restaurant flow.
• Read, check, and communicate menu information clearly when assisting guests.
• Keep work areas, service equipment, tables, and dining spaces clean, organised, and ready for use.
• Support dining transactions and make payment‑related steps feel natural within the guest experience.
• Follow food safety, hygiene, workplace safety, quality, and hotel operating procedures.
• Maintain professional grooming, uniform standards, body language, and communication throughout each shift.
• Move around active restaurant areas for extended periods while standing, walking, bending, twisting, pulling, and stooping when required.
• Lift, carry, push, pull, and place service items weighing up to 25pounds without assistance and heavier items with support.
• Assist team members during busy periods to maintain smooth service and consistent guest satisfaction.
• Carry out reasonable operational duties requested by supervisors to support restaurant performance and guest care.

Ideal Profile

• High school diploma, G.E.D., or equivalent education (preferred).
• Less than 1 year of related food and beverage, restaurant, hotel, or guest service experience.
• No supervisory experience required.
• No licence or certification required.
• Comfortable working in a luxury hospitality environment with direct guest contact.
• Able to stay active on the floor for long periods during busy service operations.
• Strong personal presentation, clear communication, and a positive guest‑first attitude.
• Willing to follow brand standards, safety rules, hygiene procedures, and company policies.
• Team‑focused mindset with the ability to support colleagues and respond calmly during peak dining periods.
• Reliable, attentive, and committed to delivering consistent service quality.

Skills Set

• Food and beverage service
• Guest service
• Restaurant operations
• Table setting
• Dining area preparation
• Order coordination
• Kitchen communication
• Menu assistance
• Service station maintenance
• Cleaning and hygiene
• Hospitality standards
• Luxury hotel service
• Guest interaction
• Transaction support
• Team collaboration
• Workplace safety
• Professional grooming
• Physical stamina
• Time management
• Service accuracy

Why Join Us

This role offers a valuable entry point into Abu Dhabi's luxury hospitality sector for candidates who want to build a long‑term career in food and beverage service. The position provides exposure to premium hotel standards, international service culture, structured teamwork, and daily opportunities to develop confidence in guest relations, restaurant operations, and luxury service delivery.

About the Company

The Ritz‑Carlton Hotel Company, L.L.C. is a globally respected luxury hospitality brand known for refined guest experiences, thoughtful service, and strong operational standards. As part of the Marriott International portfolio, the company gives associates the opportunity to work in a professional hotel environment where service excellence, teamwork, attention to detail, and personal growth are central to every guest interaction.